Global IT Helpdesk Agent

Do you want to be a part of our excellent Helpdesk-team? Barona Sweden is hiring helpdesk-teammembers for our client in Stockholm.



The Global IT Helpdesk-team in Sweden is looking for new members to strengthen its current team of 40 agents. The position is based in Stockholm and includes helping all our office-, warehouse- and call center-users worldwide with IT-related questions and support in accordance with our Incident Management process.

We are a global support-team that works 24/7. We divide the work into 2 shifts in Sweden and 1 shift in Hong Kong, meaning that we are handling the support from Sweden during 07:00-01:00 (summer time) and 07:00-00:00 (winter time) weekdays and weekends, all days!

We are looking for an individual who is service minded and has previous experience with similar tasks within an IT/support organization. You need to have good verbal and written communication skills in both Swedish and English. You should be a fast learner and above all have a positive and helpful attitude.

Your skills

- 1 year experience with similar tasks
- Good verbal and written communication skills in both Swedish and English
- Good knowledge of supporting computers running on Windows 7
- Knowledge of administration in Active Directory e.g. users, computers, security groups and distribution lists
- Knowledge of the applications included in the Microsoft Office 2010/13-suites Knowledge of ITIL processes, specifically the Incident Management process
- Your personality Throughout your career you have created strong results

As a person, we believe you are ambitious, competitive, humble and communicative. You are constantly looking for possibilities to improve things. You value own responsibility, fast pace, teamwork and straightforward communication. You enjoy working in a global role, with many different contacts.

Interested? Here’s your chance for a career out of the ordinary.

How to apply:

Please observe that we do not accept applications through email. Follow the link and apply to the job at barona.se

Any question can be sent to setareh.moshtaghi@barona.se

About Barona:

SOLUTIONS FOR WORKING LIFE. We are an international company with Finnish heritage. Our mission is eliminating employment barriers. We bridge the gap between employers and employees, making work effortless for both. We provide our clients with scalable and sustainable personnel solutions. We offer options and opportunities to our employees at all stages of their working careers.

Our service range covers everything personnel-related, from single recruitment to complex outsourcing solutions. Our broad and in-depth HR know-how gives us insight in creating the right personnel solution to meet your business’s current and future needs in a flexible way. Our core business principles are: focus on customer needs, solution-orientedness and the best digital solutions within the industry.

Read more: http://barona.se/en/about-us/