Global IT Helpdesk Agent

MultiMind Bemanning AB offers staffing and recruitment services. Our niche is to supply staff with language skills and international experience within Logistics, Accounting/Finance, Marketing, HR and IT.

Our client offers fashion and quality at the best price in a sustainable way. A worldwide brand that is so much more than fashion. An exciting and diverse enterprise with a passion for great design accessible to everybody and to lead the way towards a more inclusive and sustainable world.

This position gives you the opportunity to take the next big step in your career. As a staffing company MultiMind is truly proud to collaborate with our client. This is a exciting consultancy opportunity starting from September.

About the position The Global IT Helpdesk-team in Sweden is looking for new members to strengthen its current team of 50 agents. The position is based in Stockholm and includes helping all client's office, warehouse and call center users worldwide with IT-related questions and support in accordance with client's Incident Management process.

Client is a global support-team that works 24/7. They divide the work into 2 shifts in Sweden and 1 shift in Hong Kong, meaning that we are handling the support from Sweden during 07:00-01:00 (summer time) and 07:00-00:00 (winter time) weekdays and weekends, all days!

Client is looking for an individual who is service minded and has previous experience with similar tasks within an IT/support organization. You should be a fast learner and above all have a positive and helpful attitude.

Specific Competence 1 year experience with similar tasks


Good verbal and written communication skills in both Swedish and English


Good knowledge of supporting computers running on Windows 7


Knowledge of administration in Active Directory e.g. users, computers, security groups and distribution lists


Knowledge of the applications included in the Microsoft Office 2010/13-suites


Knowledge of ITIL processes, specifically the Incident Management process


General Work Task Phone


Email/Chat


Case/Request handling


Contact with external vendors


Operation Center


Quality Assurance regarding tickets


We believe you... Throughout your career you have created strong results. As a person, we believe you are ambitious, competitive, humble and communicative. You are constantly looking for possibilities to improve things. You value own responsibility, fast pace, teamwork and straightforward communication. You enjoy working in a global role, with many different contacts.

Perks and benefits as MultiMind Employee Participate in fun activities and events.


Generous preventive health care


Beneficial discount on gym membership


Employment terms according to the collective agreement in terms of salary, vacation, statutory pension contribution, sick-leave entitlements, parental leave and overtime compensation. 


A dedicated Staffing & Recruitment Manager that continuously monitor your career development and ensures good work conditions.


Interested? Life is too short for the wrong job! Apply today, as we are reviewing applications ongoingly and the position might be filled before the application deadline.