Global ITIL Process Architect & Operational Problem Manager

Genuine interest in our customers' success, our family spirit and personal commitment are the values that summarize our corporate culture. These values not only reflect a shared view of the business, they also unite Seco’s employees across both geographical and cultural borders.

At Seco Tools, IT is an integral and integrated part of our everyday business, and our IT Demand department is located at three regional hubs in Fagersta, Pune and Troy. Our purpose is to understand strategic and tactical business requirements and, thereby, ensure delivery of IT services and solutions to match business needs. Striving to be the best workplace, we are strengthening our team, and for a combined role, we are on the lookout for someone who wants to ensure business process knowledge in evaluation, development and implementation of IT applications and other projects and assignments.

The location for this position is Fagersta and some travel is part of the job.

Your mission
In this position, you have an overall responsibility for the design, finetuning and implementation of all our ITIL processes, as well as for Seco Tools IT’s Global Problem Process. You participate in the evaluation of systems and solutions and contribute with business process knowledge within the designated business process area. You also take part in the planning and implementation of applications and document current business processes and suggest improvements. Furthermore, you support IT users in matters related to your area of expertise and, occasionally, you give trainings in IT processes and IT tools.

Your profile
To bring success to this mission, we are looking for someone who is experienced in working and leading in a global organization and who also is a skilled Problem Manager. You hold a Bachelor’s in IT or Engineering and have at least five years’ experience from working with tasks included in this position. You are also a certified ITIL Expert, and as we act on the global scale, you easily communicate in English, both verbally and in writing.

We place great value on your personal qualities in this recruitment, characterized by your curiosity and goal-oriented mindset, as well as your driven and structured approach. You believe that anything is possible and that there is always room for improvement, and you understand that teamwork is key in reaching our goals and delivering results. As a skilled leader and talented communicator, you easily build trust and maintain relationships at all levels of the organization.

At Seco, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our customers.

Application
Send your application no later than May 11, 2022. Read more about Seco Tools and apply at www.secotools.com, Job ID: R0040580.

If you wish to attach a cover letter to your application, please make sure to attach the file when uploading your resume.

Contact information
For further information about this recruitment, please contact:
Madelene Åhlstrand, +46 (0)70 616 12 10

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