Global Knowledge Manager

This isn't a conventional car company. We´re a new global brand that focuses on the need of the connected generation, sustainability, and a hassle-free customer experience.

Customer communication is a group within our customer engagement department. Our primary objective is to support information transparency and accessibility. We are a key stakeholder in providing actionable customer insights to business owners and development teams at Lynk & Co. As well as support our customer-facing staff with the ability to communicate efficiently and tailored to customers via various channels. For a crucial role in the organization, we are now looking for

Global Knowledge Manager


You will develop and operate our knowledge framework. The framework is used on an enterprise-level but is primarily focused to ensure that our Customer Engagement organization has the knowledge availability and quality to communicate accurately and informed with our customers.

You will be responsible for the success of the knowledge management (KM) framework implemented across site operations and will drive continuous improvement of this framework in collaboration with key stakeholders and the KM team members. You will evolve the topic list and produce the structure of the content. In addition, you will promote sharing and enable content uptake and organizational learning strategy development utilizing the organization's operational business processes, people, and systems.

You strengthen the seamless exchange of knowledge across site operations and other organizations where applicable and are responsible for the continued development and implementation of strategies, processes, and tooling for corresponding KM solutions as well as developing KPIs and team members within this framework.

The role can be based in Gothenburg (SE), Amsterdam (NL) or Maastricht (NL).

What you'll do

- Build, manage, and set the direction of the Knowledge Management Framework (KM).
- Create, capture, organize, and assess knowledge assets.
- Coordinate with cross-functional organizations to align KM strategy with broader organizational learning strategies.
- Develop a robust roadmap strategy for implementing KM for best practices and leverage tooling and process advancements within the domain.
- Support the development and implementation, as well as promote the use of KM tooling and processes to facilitate sharing of knowledge.
- Build and drive the culture of knowledge and serve as the advocate for KM initiatives
- Create and review KPIs for adoption, usage of premier (high-value, frequently used) KM content, and summarize benefits, outcomes, and improvement opportunities for the organization.
- Assist with resource planning.
- Evaluate, revise, and continuously improve the KM Framework workflow and procedures as the organization scales.
- Understand and recognize key challenges/roadblocks
- Bring relevant industry insights to incorporate into the KM Framework.
- Identify and evangelize success stories from the KM Program.
- Design and develop incentive mechanisms to acknowledge and highlight active participants.


What you bring

- Several years of experience in implementing KM strategies and building KM programs in the technology industry or within technical groups within a large, global organization.
- Degree in Information Systems, Information Technology, or other related disciplines will be beneficial



To succeed in the role, you are able to communicate with and influence senior leadership for valuable feedback, and you are experienced in managing a team that implements a knowledge management framework and delivers impact.

Working for Lynk & Co

Want to learn more about working for Lynk & Co and what we offer? Read more via this link: Why Lynk & Co - Lynk & Co (lynkco.com) (https://careers.lynkco.com/pages/why-lynk-co)

Our recruitment process

We work with a competence-based framework. You apply by submitting your LinkedIn profile or CV written in English and answering a few questions.

As part of our recruitment process, we use psychometric assessments from Alva Labs (https://help.alvalabs.io/en/collections/1831924-for-candidates) to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role.

We look forward to receiving your application by the latest 15th of August. There is no ongoing selection process, but all applications will be reviewed after this date.

To learn more about us, check out our (https://www.lynkco.com/en/) and follow us on (https://www.linkedin.com/company/lynkco/) and Facebook (https://www.facebook.com/lynkco.global/).