Global Manager IT Governance

You now have an excellent opportunity to drive the global territory of IT governance for Transcom. You will take charge and set up a broad set of functions related to the IT governance framework itself, its structures and processes, along with other areas of responsibilities within asset, communications, performance & portfolio management. Come be our managerial governance specialist, providing your unique approach and engagement that will add to the global Business IT!


Om företaget

Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centres and work-at-home agents. Transcom serves more than 350 clients across the globe in virtually every industry and area of public service. With 30,000 customer experience specialists at 52 contact centres across 21 countries, we deliver services in 33 languages to international brands in various industry verticals. We are uniquely focused on delivering outstanding customer experiences, driving satisfaction, brand loyalty and additional sales while also adding insights and value to our clients' business operations. Transom's guiding values are built on passion, innovation, and excellence.


About this position

In your role as Global Manager IT governance you will work in close cooperation with the CTO, COO office, the service development team, Procurement and the business stakeholders; ensuring IT process & quality management in a range of areas. You will establish an effective governance framework, defining spheres of significance, thus enabling good decision making as well as coordinating the alignment of a solid Business IT strategy.

Focal areas under your helm include the proper managements of assets- and licensing, performance- and project portfolios, as well as solutions- and service quality assurance. As a process owner authority, you will also, provide communication related to the IT strategy towards key stakeholders. You will have two direct reporting in the Philippines.


Other information

You have a track record of IT governance experience, a solid understanding of licensing management related to the utility and lifespan of hardware/software assets, as well as strong communication skills. You are well versed in IT process management/IT management, and you understand organizational development, that is, the role of IT related to Business operations. With a global scope, you are able to travel once a month, to regional offices within EMEA - your relational approach infuses both engagement and results. You are a mature leader and as such you are able to create stability, including administering a direction for virtual direct reporting.