Global Order Manager, Operations

About Axis Communications
Axis offers intelligent security solutions that enable a smarter, safer world. As the market leader in network video, Axis is driving the industry by continually launching innovative network products based on an open platform - delivering high value to customers through a global partner network.

Axis has long-term relationships with partners and provides them with knowledge and ground-breaking network products in existing and new markets.

Axis has more than 2,100 dedicated employees in more than 50 countries around the world, supported by a global network of over 80,000 partners. Founded in 1984, Axis is a Sweden-based company listed on NASDAQ Stockholm under the ticker AXIS.

For more information about Axis, please visit our website www.axis.com .

Reference number: 1607

WHAT IS AXIS?
Axis is a fast growing and innovative IT company with a global footprint. Our success is largely due to our highly skilled staff and our strong culture of daring to succeed and allowing ourselves to constantly break new ground. At Axis our employees are innovative, dedicated and energetic and that’s just the beginning.

In order to maintain our high standards we are now looking for a motivated manager who can lead and develop our global customer order function.

WHAT WILL YOU DO?
As acting Global Order Manager you will have two major responsibilities;

Personnel management ; motivating your staff, enable personnel development and manage individuals as well as the whole team by setting and achieving challenging goals in line with Axis overall objectives. Drive team efficiency, planning resources, recruitment and setting salaries. Operational and strategic management ; setting- and following up budgets, goals and strategies for the function. The role also involves maintaining and developing internal routines and processes, ensuring these are adhered to. Initiate and drive improvement activities and projects. You will also assist and support Axis’ distributors, regional Order offices, Sales organization, Product Management and Operations Management with customer order related information. The position is based in Lund and involves traveling, 5-15 days/year.
You will report to the Director Order - Fulfillment

WHO ARE WE LOOKING FOR?
We are looking for a driven, organized leader with strong attention to details and customer service close to their heart. You inspire people and enjoy a high pace in a demanding work environment.

As teamwork is crucial for Axis, we also believe it's important that you possesses the ability to easily interact and establish professional connections to enable collaboration across organizational borders. As your team is global, we imagine that you enjoy working with different kinds of people and making them work together and aim at the same target, constantly keep a high quality of the customer service.

Furthermore we believe you have the following qualifications:

Previous experience from customer service, order administration or sales
administration in an international environment Exceptional organizational and management skills You need to be an experienced communicator with excellent written and spoken English and Swedish At least 3 years of experience of working in an ERP-system and good knowledge of Microsoft Office Package
THE TEAM
The central Order team consists of 13 people based in Lund and together with the regional Order teams based in Americas, Asia and Russia they form the Global Order Team.
Each team member is responsible for different geographical areas and functional responsibilities. The main responsibility is to handle orders received from Axis’ distributors and internally and provide customer service. Constantly working towards meeting KPI’s such as delivery precision, service level and response times to increase customer satisfaction and experience. They are the main point of contact regarding orders, deliveries and order related queries with key interfaces towards Axis’ Sales organization, our Configurations and Logistic Centres, Purchasing, Logistics and Customs teams.

WHAT AXIS CAN DO FOR YOU?
In exchange for your dedication Axis can offer you a job in an innovative and global organization that takes great pride in delivering world class, high quality product and services to our customers. Working with us gives you an excellent opportunity to develop in an organization promoting professional and individual growth. Come join us!

Find out more from our Order Fulfillment Director, Tony Nilsson at +46 46 272 1800
Please send your application no later than June 13 th . We review applications continuously.