Global Process Owner - IT Asset & Config

At Sandvik Group IT we’re currently looking for a Global Process Owner for IT Asset and Configuration to join our team, where we explore new ways of working, focus on customers and embrace our strong core values.
Our Global Process Team develops and operates tool capabilities and processes supporting Sandvik business units in reducing risk and driving efficiency. Our scope includes Request, Service Catalog, Incident, Configuration, Problem, Change, Asset and Knowledge management and related processes. We release the power of people to innovate and develop relevant products that set the stage for modern experiences in all parts of our global company. Welcome to be part of our team!
Your mission
In this position, you’re responsible for the design and implementation of the processes in all applicable functions and business areas within our organization. You develop and implement process improvement strategies across multiple departments, identify opportunities for process optimization and work collaboratively with stakeholders to implement changes. To track performance and measure success, you design and implement metrics and KPIs. By collaborating with cross-functional teams, you ensure alignment and consistency of processes and procedures and maintain up-to-date knowledge of industry best practices, emerging trends, and new technologies related to process improvement.
Also included in your job is to:
Follow-up and report process adherence.
Drive adjustments and continuous improvements in and between processes.
Support and advise our organization in the use of the processes.
Own and facilitate aligning process forum.
Provide training material.
Establish and maintain process documentation, including standard operation procedures and process maps.
Communicate process changes.

The location for this job is in either Sandviken or Stockholm.
Your character
We’re looking for someone with experience of working with process design and development in a role similar to this. You have experience of project management and a great understanding of process frameworks and business outcomes. Experience in ServiceNow administration and development with a focus on asset and configuration management is advantageous, as well as knowledge of ITIL processes and agile ways of working. As we’re a global organization, good written and verbal English skills are required.
We’re fascinated by your passion and personality! You’re analytical, business minded and communicative – and you’re naturally skilled in stakeholder management. Your excellent communication skills help you connect with stakeholders at all levels of the organization, and as a true team player you show a mindset of getting things done – working both independently and in teams to execute projects from idea to action.
Our culture
At Sandvik, we’re tech driven, innovative and entrepreneurial. We believe that success is a team effort so we value diversity and are committed to creating an inclusive culture where people can be themselves and reach their full potential. So, we invest in supporting each other, learning together and celebrating our differences. Visit our stories hub, LinkedIn or Facebook to get to know us further.
Application
Send your application no later than November 22, 2023. Job ID: R0059478.
As we aim for a fair recruitment process, we utilize assessment tools to safeguard objectivity. When you apply for this job, you will therefore receive an invitation via email to a personality and logic ability test. Feedback comes immediately after the test has been completed and the selection process begins after the application deadline.
Contact information
For further information about this position, please contact:
Anna Hall, Manager for IT Operations Services, +46 (0)26-26 12 80
Union contacts - Sweden
Anders Rönnqvist, Unionen, +46 (0)26-26 30 10
Göran Norell, Akademikerföreningen, +46 (0)26-26 65 74
Peter Olsson-Andrée, Ledarna, +46 (0)26-26 19 84
For more information about the recruitment process, please contact HR Services at hrservices.nordic@sandvik.com.
Recruitment Specialist
Lotta Amnebjer Nordqvist
Sandvik is a global, high-tech engineering group providing solutions that enhance productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries. We are at the forefront of digitalization and focus on optimizing our customers’ processes. Our world-leading offering includes equipment, tools, services and digital solutions for machining, mining, rock excavation and rock processing. In 2022 the Group had approximately 40,000 employees and revenues of about 112 billion SEK in about 150 countries within continuing operations.