Global Product Quality Leader - EATS

Do you have a passion for customer satisfaction and product improvements? Would you be motivated to have a central position in the product quality department? Do you enjoy the challenge of working in global teams close to Product development, markets and customers?


If yes, we offer an opportunity to join our team as Global Product Quality Leader (GPQL) for Exhaust After Treatment Systems (EATS) in Heavy Duty Powertrain.


Quality is a core value of the Volvo Group and a prerequisite for Customer Satisfaction.
As a Global Product Quality Leader you will hold a strategic and important role belonging to the department Quality and Customer Satisfaction in Gothenburg, Sweden. Our teams have the overall responsibility for initiating all short-term quality improvements and influencing long term projects to deliver the right quality level.


Main Responsibilities:


The mission for a GPQL within EATS is to be part of the team managing the improvement of Exhaust After Treatment components, and you will lead the global work within the issue detection and pre-study areas. In this team you will scan, prioritize, pre-investigate and propose actions to solve field quality issues.
As a GPQL you will also ensure communication on product quality and customer satisfaction within Volvo GTT and to all our stakeholders.
You will be part of a result-oriented team of highly motivated colleagues that wants to make a difference for the end customer. You will achieve this by promptly finding, addressing and resolving customer issues.


Important competencies:


Communicates effectively: Is effective in a variety of communication settings: one-on-one, small and large groups. Attentively listens to others. Adjusts to fit the audience and the message. Provides timely and helpful information to others across the organization through knowledge sharing. Encourages the open expression of diverse ideas and opinions.


Priority settings: Judgment abilities for prioritizing issues.

Build effective pre-study teams: Ability to build and lead cross functional teams and challenge other organizations for targets achievement. Establishes common objectives and a shared mind-set. Creates a feeling of belonging and strong team morale.

Customer Focus: Gains insight into customer needs. Builds and delivers solutions that meet customer expectations. Establishes and maintains effective customer relationships.

Demonstrate Self- Awareness: Reflects on activities and impact on others. Is open to criticism and talking about shortcomings. Admits mistakes and gains insight from experiences. Knows strengths, weaknesses, opportunities, and limits.

Manage Complexity: Asks the right questions to accurately analyze situations. Acquires data from multiple and diverse sources when solving problems. Uncovers root causes to difficult problems. Evaluates pros and cons, risks and benefits of different solution options.

Manage Ambiguity: Deals comfortably with the uncertainty of change. Effectively handles risk. Can decide and act without the total picture. Is calm and productive, even when things are up in the air. Deals constructively with problems that do not have clear solutions or outcomes.

Self-Development: Shows personal commitment and acts to continuously improve. Accepts assignments that broaden capabilities. Learns from new experiences, from others, and from structured learning. Makes the most of available development resources.

Collaborate: Works cooperatively with others across the organization to achieve shared objectives. Represents own interests while being fair to others and their areas. Partners with others to get work done. Credits others for their contributions and accomplishments. Gains trust and support of others.

Decision Quality: Makes sound decisions, even in the absence of complete information. Relies on a mixture of analysis, wisdom, experience, and judgment when making decisions. Considers all relevant factors and uses appropriate decision-making criteria and principles. Recognizes when a quick 80% solution will suffice.


Technical skills & Knowledge:
General product knowledge, Disruptive technology and in Product & Systems Diagnostics.
Proficient in system/application knowledge within the areas of responsibility (EATS in this case).
Proficient in relevant Volvo processes, such as DVP, SCQI, PMR, QAG, etc.
Proficient in Customer and Market Knowledge: Market report handling, Market and application understanding within the areas of responsibility (EATS in this case).
Proficient in Systems knowledge: Jira, Argus QR, KOLA, IMPACT, FQA, EDB, VDB.
Proficient within Advanced Data Analytics: Analytic abilities, Data insight, Statistics and applied mathematics, Data Visualization and Storytelling (Power BI, ClickView, BO, LVD, DTC, Weibull).
Basic knowledge of Artificial Intelligence and Machine Learning.
Proficient within Problem Solving Methodologies such as Design Thinking, 5W2H, Root Cause analysis, A3 Methodology, etc.

Qualifications:
BSc.in Engineering
Quality related work experience (Six Sigma, FMEA, 5W2H, Ishikawa, Pareto, 5 Whys, Histogram, etc.)
Experience in working in projects and project management
Proven record of excellent communication and presentation skills, strong English skills.
Work experience within EATS or immediate correlated areas (e.g.: ICE, combustion, system design, etc.) is a merit.
Good knowledge about Volvo Group products.
Good knowledge of heavy-duty Powertrain development.
Proven experience in data analytics.
5+ years of working experience in the field of area is required



Personal Profile:


For success in this role you have work experience in relevant field and proved and record in communication and presentation skills. You have a “can do” & “owner” mindset, technical interest, great interest in data analytics and are willing to learn more about our products and their application.