Global Project Manager, Customer Experience Development at H&M Business

Company Description


Welcome to H&M! A workplace where you can be yourself & so much more!
We want to make it possible for everyone to look, feel and do good.
We take pride in our history of making fashion accessible to everyone and our ambition for tomorrow is to make fashion even more sustainable, inclusive, and welcoming.
Why work at H&M?
H&M is a workplace where you’ll join a global fashion family that combines teamwork with individual expression and gives you the challenges and opportunities that can help you learn, grow and succeed.
We believe that it’s when you mix and match different talents, experiences, and styles that the real magic happens. That’s why our teams are built with different personalities, talents and people from all kinds of backgrounds. If you are willing to learn, grow and help our customers and your colleagues, H&M will always be a place for you to both express your individuality and feel like you belong.
We also believe that you can’t change the world without great people on your side. So, we offer all our employees generous benefits, lots of learning opportunities and the possibility to start building a more long-term career. Bring your whole personality to work, stay as long as you want, and grow more than you ever thought was possible. Be yourself & more at H&M.




Job Description


Are you ready to take a leading role in forming the future customer experience for H&Ms biggest customer group in all digital and physical touchpoints worldwide? Do you have a passion for customer experience, growth & sustainable fashion? We are now looking for two Global Project Managers, Customer Experience (CX) Development for our Womenswear Business Unit.
In the role as a Global Project Manager, you will project lead big initiatives through world-class project management that will take us faster forward and help us take big leaps towards our digital and physical customer experience vision and desired state. You will identify new potential opportunities through understanding current business challenges, shifts in customer behavior and needs and being in the forefront of market trends. You will also create excellent presentation decks, present with topnotch communication, and facilitate meetings and workshops to get people engaged.
Your responsibilities include but are not limited to:
Create business cases and project directives for new opportunities, identify budget needs and set excellent project management plans.
Drive your projects from start till end by involving the right stakeholders, communicate and engage and follow through until business effects are reached.
Collaborate with the global ‘Customer Experience & Sales’ function to drive the customer experience agenda for Business Unit Womenswear forward.
Collaborate tightly with the whole BU Customer Experience team to stay up to date with the business and to implement new solutions.





Qualifications


To be successful in this role we believe that you are an action-oriented team player that loves to connect with people, build business acumen and know how to navigate in a complex global organization. You also have excellent communication skills with an ability to deliver key messages in a clear way, able to engage and activate people.
We’d love to meet someone who:
Is an experienced project manager or management consultant with a proven track record from driving projects in complex global organizations.
Experience from leading projects within one or several of: tech/digital development/e-com/region/market merchandising/supply chain/store sales & operations.
Preferably a degree in Industrial Engineering or similar.
Fluent in English both verbal and written.

What we offer you:
Womenswear Business Unit will offer you a fantastic team with high energy, super ambitious and great collaborators. We work hard and have a lot of fun on the way! We also give you an environment of much potential where we are breaking new grounds as a team constantly and find new opportunities to grow and develop our business. You will get a role in the centre of attention with a wide range of touch points in global Functions, Regions and colleagues from all over the world.




Additional Information


This is a full-time permanent position, starting as soon as possible, based at our head office in Stockholm.
If you feel that your experience, skills and ambitions are right for this role, please send your resume in English as soon as possible, but no later than the 25th of February. Due to GDPR, we only accept applications through our career page. H&M Group we strive to have a fair and inclusive recruitment process. We kindly ask you to not attach cover letter in your application as they often contain information that can easily trigger unintentional biases.
We look forward to receiving your application!
H&M is committed to creating a Diverse & Inclusive environment and we are actively looking for qualified candidates irrespective of race, gender, gender identity, sexual orientation, ethnicity, religion, national origin, disability or age.