Global Project Manager to Customer Care at Volvo Cars

Who are we?
Volvo Cars is a company on a mission; to bring traditional car manufacturing into a connected, sustainable and smart future.
Since 1927, we have been a brand known for our commitment to safety, creating innovative cars that make life less complicated for our consumers. In 2010, we decided to transform our business, resulting in a totally new generation of cars and technologies, as well as steady growth and record sales. Today, we’re expanding our global footprint in Europe, China and the US, and we’re on the lookout for new talent.
We are constantly pushing our own skills and abilities to drive change in the automobile industry like never before. We are looking for innovative, committed people to join us in this endeavour and create safe, sustainable and connected cars. We believe in the power of people and will challenge and support you to reach your full potential. Join us and be part of Volvo Cars’ journey into the future.

Global Project Manager to Customer Care at Volvo Cars

Who are we
Customer Care is an enthusiastic, dynamic organization within Volvo Cars, providing consumers world- class customer care by engaging them with our products, services and offers. Operating from Volvo Cars’ headquarters in Gothenburg, and Customer Care Centers across the world, Customer Care is spearheading the company’s fast transformation, building high quality, long-lasting relationships directly with our consumers. As we accelerate our online business, turning Volvocars.com into a fully-fledged online sales channel, Customer Care plays an essential role in supporting consumers as they learn about and shop for our cars.
To keep up with Volvo Cars’ bold ambitions to go electric and online, Customer Care is expanding all over the world, and developing our service offer. This will allow us to use new technology to meet consumers’ expectations and delivering personal, effortless and respectful experiences. To succeed, we need the right talent, and that’s where you come in!

What you´ll do

The Global Project Manager will drive defined commercial projects within agreed scope, time frame and resources.  You will be responsible for initiating, leading, planning, executing, and reporting approved Customer Care products and processes at our partners’ markets. Depending on the project, some traveling to markets (EMEA) and our Customer Care Hubs might be required.
You will need to coordinate work requests through implementation by monitoring work efforts, accountability, and removing roadblocks; while ensuring efficiency and providing comprehensive, frequent, and transparent reporting and status back to management and stakeholders
The incoming Global Project Manager will play a vital part in establishing our organisation as Consumer Experience Partner through excellence in implementation and successful handover to operations. In addition, you will be joining a great team that consists of project managers and service delivery managers with various background and skills.

What you´ll bring
Minimum 5 years of Commercial Project Management experiences, preferably background from Management Consulting 
* Proven ability to lead implementation projects with consumer digital elements in an international environment  
* Strong acumen for Business Development and stakeholder management is necessary for this role 
* Great understanding of consumer digital products and services and as well as agile working methods; former Salesforce experiences is a plus 
* Fluent in English, written and spoken. Additional language is a bonus 
* Experience and knowledge from customer care organization is a great advantage


On a personal level
You combine analytical thinking and structure with a “get it done mentality”. You are a proactive communicator with a high energy level, enjoy collaboration and take accountability. You can build on best practice, to quickly create results, and to easily adapt to changes in a fast-paced environment. You always put the customer perspective first and have a good understanding of the challenges in the automotive sector. Leadership qualities is highly essential in this role since you are managing people with different roles and levels connected to the project

Whant to know more? We hope so
We´d love to receive and review your application. Please send your application as soon as possible but no later than Oct 22nd , 2023. If you want more information about the role and it´s responsibilities or learn a bit more about the team, please reach out to the Hiring Manager Anna Wallin at anna.wallin@volvocars.com, for questions regarding the recruitment process, please contact Camilla Helgesson at camilla.helgesson@volvocars.com
Please note that due to GDPR, applications through email will not be accepted. 

Location: Gothenburg