Global Relationship Manager

Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPO, infrastructure, engineering and assurance services. This is delivered through its unique Global Network Delivery Model, recognized as the benchmark of excellence in software development. A part of the Tata group, India's largest industrial conglomerate, TCS has over 276,000 of the world's best-trained consultants in 44 countries.

TCS has been servicing the Swedish market for more than 22 years. We have grown rapidly across the whole Nordic region over the past five years and today we have over 5500 consultants servicing Nordic clients. We offer a full scale of consulting, applications, infrastructure and BPO solutions, and during the past three years, TCS has been awarded the No1 customer satisfaction rating for IT servcies firms across NORDIC (KPMG Nordic Service Provider Performance & Satisfaction Study).

We would like to hire a Global Relationship Manager to take on client responsibility for a large telecom client of TCS, headquartered in the region. The role is based out of Stockholm, though depending on actual business requirements travel within Sweden and/or to India will be required from time to time.

KEY RESPONSIBILITIES:
- Maintain and improve relationship with the target customer (ranging from Operational, Tactical to CXO level).
- Coordinate with TCS colleagues to meet account performance and customer expectations.
- Create account strategy & budget based on performance, financial targets, for a one to three year period.
- Overall responsibility to achieve set sales targets.
- Lead solution development efforts to address customer pain points.
- Bid management for RFXs - perform bid manager role to liaison with other internal groups in driving the completion of our response.
- Perform regular delivery reviews and act as the escalation point in case of service delivery deviations.
- Managerial responsibility (incl performance management reviews, career planning etc).

MINIMUM REQUIREMENTS:
- At least 15 years experience in IT services/outsourcing industry, specifically in Telecom Technology space.
- Previous sales/pre-sales experience within the IT Services sector.
- Very good knowledge & understanding of IT services offerings, processes and operations, in an offshore centric environment.
- Minumum 5 years management experience from handling large accounts.
- Experience of delivery management in an Onsite/ Offshore model is an absolute must.
- University Degree: Bachelor's Degree or higher.
- Fluency in English (written/spoken). Fluency in any of the Nordic languages is a plus.