Global Resloution Leader

At Tetra Pak we touch millions of people’s lives every day, ensuring better nutrition and healthier lifestyles through safe packaging and food processing solutions. Guided by our global brand promise, PROTECTS WHAT’S GOOD, we strive to make a difference by protecting food, people and our futures. To do this we need more than smart technology. We are looking for world-class engineering and scientific talent. People like you, who want to work with people like us.
Global Resolution Support within Quality & Technical Support is the central organization for driving Root Cause Analysis (RCA) for the company’s most prioritized issues. With close cooperation with Tetra Pak Services colleagues in Clusters and Market Companies you structure a detailed understanding of the customer problems and lead the root cause analysis (RCA) to why issues occur.
What you will do
As our new Global Resolution Leader, you represent the Markets for their top issues in the way that you are their voice centrally and ensure full understanding of the customer situations and what are required to close the issues.
You will focus on:
· Drive resolution and root cause analysis for Accident & Incidents and complex escalated issues
· Act as Ambassador for structured Problem-Solving Methodology
· Drive with Clusters how to maximize value of local containments and how to proactively prevent issues
· Drive process improvement activities within the area of Issue Resolution
· Communicate/ follow up on issue resolution, deploy group quality methodologies and tools
This position is based in Lund, Sweden, but you will work in a global arena. You will travel approximately up to 20% of your time.
Who you are
We are looking for a quality focused and structured person. For sure, you like challenges and problem solving and possess a positive and openminded way of thinking. You have project management skills; take initiatives and you like to work in a team with varying competencies. In this position, you must enjoy being the expert, sharing your knowledge and inspiring people, in the same time developing yourself continuously.
You have a strong customer focus and are keen to combine this with your technical competence. Your personal drive is strong and you like taking overall responsibility. Your communication skills are excellent, and you have the ability to build trust and good relations with global colleagues.
You hold a master’s degree in Mechanics/Mechatronics/Automation Engineer or related field. It is required that you have minimum 5 years’ experience working with Carton Value & Economy portfolio within Tetra Pak. It is good if you have PSM advanced certification and a bonus if you possess green belt in Six Sigma.
Your English skills are excellent, spoken as well as written.
We offer
As our new Global Resolution Leader, you will be part of a global leading company where our vision is to make food safe and available everywhere. We can offer you highly skilled and passionate colleagues and an international challenging and high paced work environment where our employees take great pride in protecting food and protecting the planet. You will work in a market leading company which offers continuous training and development opportunities in a comfortable and activity-based office environment. At Tetra Pak we believe in work-life balance, have sports and training facilities and offer an attractive pension and insurance scheme, incl. health care arrangements.
Care to join?
Please submit your CV and motivational letter in English before 1st of September, 2020 through our career site jobs.tetrapak.com.
To know more about the position contact Davide Gabrieli at +39 059898571
Questions about your application contact Erika Bjerning at +46 46 36 1788
For trade union information contact Sveriges Ingenjörer Lars Haraldsson at +46 46 36 2533 and Unionen Ted Andersson at +46 46 36 4623