Global Sales & Operations Manager

Are you a service-minded professional with high ambition? Do you want to join a world-class organization with premium products? Do you want to drive change and set-up the best Sales Operation Team? Welcome to apply to our team with a fast-paced environment enabling growth and where own initiatives are embraced and encouraged.

Profoto continues to grow and we are now looking for a Global Sales & Operations Manager for our head office in Stockholm. In this role, you will have a chance to make a global impact on our customer's purchasing perception.

What we are looking for
We are looking for a customer centric leader, with a strong ability to understand and develop the underlying processes behind the scene.

The main objective of this role is to give our customer a premium experience of purchase through taking the full responsibility of the Sales and Operations processes worldwide. This includes managing all logistics outbound processes, including customer order management, sales support activities, invoice handling, claim handling and other logistic processes.

The team is today outsourced to external partners. This role reports to the Vice President Operations & Quality.

Key responsibilities
The Sales and Operation manager is responsible for the daily operations towards subsidiaries, distributors, dealers and end users worldwide. This includes order management, technical support, invoice handling, system support.

The role also holds the responsibility for the strategic development of the outbound logistic processes of the ERP system. Other responsibilities includes:

- Define, hire, and develop the team responsible for the customer order management in Profoto Group.
- Full business responsibility of the outsourcing partners (agreement, negotiations…)
- Daily follow-up of the Sales and Operations teams
- Ensure that the teams are trained to perform the tasks
- Secure that the teams are manned all year long
- Responsibility of delivering the customer orders efficiently, according to the agreed KPIs (Delivery Time, Transportation Cost…)
- Responsibility of the outbound planning for the 3PL warehouses (Secure enough man hours).
- ERP system “super user” supporting further development of the system
- Responsibility to develop the Customer Order Portal based on our Business Requirement
- Responsibility for pricing information (new product introduction, price revisions, customer discount) in the ERP system for HQ and subsidiaries
- Responsibility of the processes related to the order management:
- Registration of a customer order
- Registration of a new customer
- Outbound deliveries
- Invoicing
- RMA


- Responsibility of the processes related to internal logistic
- Staff purchase
- Serial tracking
- Internal consignments


- Definition and follow-up of the KPIs related to the outbound logistic processes


Requirements
We expect that you have a customer centric approach, and the ambition to drive changes. Your ability to think strategically and execute the tactical activities will be highly appreciated. The successful candidate will have:

- Knowledge of how an ERP system works, operationally and background functionalities, preferably IFS
- Experience of managing Sales and Operations team or similar (customer contact) within a hardware company.
- Relevant Bachelor´s degree (Master degree preferred)
- Professional communication spoken and written in English
- Ability to travel up to 25 days/year


Your profile
You enjoy working in a dynamic, result driven and innovative environment. Moreover, you are skilled in influencing others to get things done. You can work either on process development level or hands-on when required. As we have operations in different parts of the world, we want you to be open minded and handle cross functional activities and cultures specificities.

- Excellent business acumen
- Sense of priority
- Good resilience while facing stressful situation
- Good written and verbal communication skills in English


Profoto is hiring for attitude and potential, which gives high achievers opportunity to grow fast, develop, and contribute on an international stage. That's massively important for us because ultimately - your success is our success.

Want to join Profoto - The Light Shaping Company?
If you feel you have what it takes to become the Global Sales & Operations Manager, please send an application with your CV, personal letter, and education records from university and high school grades.

Last day to apply is October 15th, 2022. Interviews are taking place on a continuous basis, so apply today!

What we offer
Innovation has secured our position as the leading choice for the world's best photographers. So, our culture is creative, entrepreneurial, forward thinking and agile. That's why we're looking for the very best and the very brightest to help make us better. Talented and driven people who are keen to enter a growing and fast-paced environment where responsibility is given early.

We are committed to growth and we want our people to grow with us. To achieve this we offer an ambitious, high quality and demanding culture where we value having fun together as we build a world class company with a premium brand. We strongly believe and therefore offer our employees freedom and trust, coaching leadership and strong individual development.