Global Service Development Manager

Global Service Development Manager



Every day, we get opportunities to make a positive impact - on our colleagues, partners, customers, and society. Together, we're pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water, and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.



BU Water, Wind, Fuel (WWF) - Service is responsible for all after sales business in Marine and Diesel applications, within the BU. It covers spare parts, retrofit, upgrading and services.



Alfa Laval holds a strong market position in this highly competitive and international market. We will take the next step to further strengthen our position, with a Service Development Manager to continue to create outstanding customer.





About the job



As Service Development Manager in WWF Service team, you will be responsible for all commercial & technical activities around the marine fuel and lube oil separators product portfolio from an after sales perspective, ensuring we have right service offerings, sales material, and successful upgrading/replacement business for the product group.



The service development manager is responsible for:

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Global market shares, financial KPIs and forecasting for product group,
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Represent WWF Service in R&D projects (EPD & NPD) both commercially and technically.
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Lead, manage and facilitate service development projects.
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First interphase for sales company technical questions
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Drive product/service launch strategies in sync with global service sales and capital sales.
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Define pricing strategies in alignment with global service sales & capital sales teams.
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Follow up and report financial developments in product and service offering level monthly.
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Understand and follow-up market trends, prepare a monthly report on each product in sync with the market development.
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Analyse incoming service tickets and define the training needs to share with the training team.
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Supporting and participating to business unit strategic initiatives related to data driven sales, digitalization, and connectivity.
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Responsible for building and maintaining service product share pages.





What you know

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University degree in, mechanical, electrical, marine engineering or similar
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Strong business acumen
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Marine business experience
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At least 5-6 years proven track record within sales.
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Experience from working with separators.
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Excellent English verbal and written communication skills





Who are you?

You are technical oriented, service minded with a positive approach, and you strive for customer satisfaction. You are highly motivated to share your expertise with your colleagues and customers. You are a solution focused person with the ability to understand the core of complex problems, being able to find solutions to solve complex problems, being persistent in finding solutions and seeing the opportunities in complexities.





What's in it for you?

We offer a challenging position in an open and friendly environment where we help each other to develop and create value for our customers. Your work will have a true impact on Alfa Laval's future success.





For more information, please contact

Regina García Moguel, Talent Acquisition Partner,





Union information

Francisco Garcia, Akademikerföreningen +46 733 995 684

Anders Jansson, Unionen, +46730780482



We review applications continually so please send in your application as soon as possible not later than June 29th, 2024.



Applications sent directly via email will be deleted without notice.



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