Global Service Operations Manager

Sandvik Rock Processing Solutions (SRP) is a place of inclusive collaboration, agility, and innovation – where we nurture an ever-growing portfolio of products and solutions based on the needs of the market, and where pioneering software technology meets the core of manufacturing.
We’re now looking for a Global Service Operations Manager to join our Service Solutions department. An inclusive and innovative leader who believes in team diversity and collaboration. Are you eager to take part in transforming this exciting industry with us? We truly are!
About the job
In this position, you develop and implement the design and delivery of a global service operation standard. You make sure that it’s well adapted to all locations globally that delivers value to customers and adopting digital technologies that serves current and future business; all this whilst embedded with our standard EHS and business processes. You continuously work to adopt a proactive approach building a sustainable EHS culture in our workplace and conduct yourself in our vision to achieve zero harm to our people, the environment we work in, our customers and our suppliers. Naturally, you immediately identify and report any unsafe work behaviors, hazards, or incidents. On the other hand, you analyze and set actions to support our sales areas to deliver on financial and operational KPI’s and develop aftermarket offers by industrializing and commercializing our service solutions.
Other important tasks of your job are to:
Develop and enhance key relationships with sales area teams leading to create efficiency, customer productivity and profitable business.
Identify, evaluate, and prioritize our service operations demand and enhancements needed to generate efficiency in our service execution.
Manage and co-ordinate resources and ensure utilization of synergies across our service operations, business area and product areas.
Provide support to our sales areas to drive effective workforce planning to manage skills demand and to develop a sustainable talent pipeline.

You contribute as a key participant within the global sales management team and are located in Svedala, a fast and easy commute from Malmö with our site located just across from the train station. Global travel is a natural part of your job.
Who you are?
We’re looking for someone with a technical or business university degree, or you have gained your knowledge from relevant senior leadership experience. We believe you have several years’ experience from equipment maintenance and from an aftermarket operational role. To be successful in this role, you need proven systems and remote support knowledge combined with a strong commercial management background and project management experience. A proven service management background is a must, as well as from heavy equipment or the mining industry. Operating in a truly global environment, you need excellent English skills, verbally and in writing.
You’re a strategic thinker and a tactical doer with a strong customer service focus and excellent stakeholder management. With your profound communication skills, you easily build and maintain strong relations across our global organization. Your proven leadership skills are clear and fair, and you always make sure that everyone is seen and heard, this combined with your believes that great teamwork is key to success makes you the perfect fit for this role!
Our culture
At Sandvik, we’re tech driven, innovative and entrepreneurial. We believe that success is a team effort so we value diversity and are committed to creating an inclusive culture where people can be themselves and reach their full potential. So, we invest in supporting each other, learning together and celebrating our differences. Visit our Stories hub, LinkedIn or Facebook to get to know us further.
Application
Send your application no later than November 14, 2022. Read more about Sandvik Group and apply at home.sandvik/career (Job ID: R0047020).
As we aim for a fair recruitment process, we utilize assessment tools to safeguard objectivity. When you apply for this job, you will therefore receive an invitation via email to a personality and logic ability test. Feedback comes immediately after the test has been completed and the selection process begins after the application deadline.
Contact information
For further information about this position, please contact:
Mattias Lindh, recruiting manager, +971501072990

Union contacts - Sweden
Mårten Lindberg, Unionen, +46 (0)40-409 240
Riccardo Repetto, Akademikerföreningen, +46 (0)40-409 394
Michael Wicktor-Ohlsson, Ledarna, +46 (0)40-409 025

For more information about the recruitment process, please contact HR Services, +46 (0)26-26 14 44.
Recruitment Specialist
Ulrika Gruffman
Sandvik Rock Processing Solutions is a business area within the Sandvik Group and a leading supplier of equipment, tools, parts, service and solutions for processing rock and minerals in the mining and construction industries. Application areas include crushing and screening, breaking and demolition. In 2021​, sales were approximately 7.6 billion SEK with about 2,100 employees.