Global Service Readiness Engineer, Digital Solutions

Be part of something altogether life-changing!
Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40 countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term. Your health and wellbeing are important to us and together we will not compromise on safety in the workplace or the environment.
Cytiva is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.
What you’ll do
Providing networking and IoT/AWS support to Global regional Field Service Engineers through remote and on-site activities including Installation, support, and administration
Identifying areas where development of local expertise is needed and recommending and providing training to Field Service Engineers
Collaborating with Global Service Training team to identify scope and act as Subject Matter Expert for training design, development, and delivery.
Define and author installation and debugging manuals for the field engineers
Responsible for creation and continuous improvement of Site assessment checklists, Installation instructions, etc.
Spare parts creation and maintenance
Ensuring all quality issues are escalated to management and documented and managed through case management pathway for defined product range
Providing advice to global team on NPIs to ensure continuous development of product quality and serviceability
Maintaining on-going communication with Fields Service Engineers and customers and ensuring strong support for the Commercial team
Maintaining a positive and collaborative working relationship with other Service Engineers, Qualification Services, IoT back office and Field service staff and the sales teams to ensure the customer needs are understood and met

Who you are
Bachelor’s Degree in Engineering, Computer Science or related technological field
5 years of relevant recent experience in networking administration, IoT or a related field
Strong understanding of and experience with networking and IoT
Experience with operating systems (Windows Server 2003/2008), AutoCAD, MS project, Visio, and MS Office Suite
Knowledge of networking & firewalls (understand our customer IT needs and work with them to come up with a suitable solution)
Knowledge of Switches, routers and remote connectivity (config and secure connection to the outside world)
Knowledge of OPC Servers, OPC Data (UA & DA), OPC Bridge & Tunnellers
Knowledge of DCOM and Data Servers
Familiar with Servers and general expertise of Windows OS/Linux, familiar with VM’s
Demonstrated ability to handle and resolve difficult technical issues and expert level knowledge in applicable systems
Demonstrated ability to train and mentor peers with an ability to stay calm in pressurized situations and coach people through solving problems
Strong customer-service skills and an ability to work professionally with internal and external customers and employees at all levels of the organization
Strong written and verbal and communication and presentation skills that can effectively communicate with a diverse workforce; ability to effectively communicate over the phone
Ability to influence

Interview and selection will happen continuously. Welcome in with your application!