Global Services Custom Products Operations Leader

Be part of something altogether life-changing
Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40 countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term.
Cytiva is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.
What you’ll do
As a result of our growing customer needs to ensure maximum lifecycle utilization of their equipment, we are looking for a Global Services Custom Products Operations Leader. In this position you will manage and organize staff and functions to ensure high levels of customer satisfaction, collaboration, and meet quality/cost/timeline outcomes.
Lead custom parts and custom upgrades/modifications teams within the Service Operations function
Drive strong collaboration efforts and partnerships across Global Service organization (e.g. Regions, Product Management, Technology Ops) and various cross-functional teams (e.g. Customized Bioprocess Solutions(CBS), Automation & Digital, R&D, Quality/Regulatory, Supply Chain, Sourcing)
Drive and improve team development via continuous upskilling through structured training plans across technical framework; conduct regular coaching/mentoring sessions
Ensure adequate staffing, resources and succession planning to deliver on customer order demands
Respond to and resolve internal & external issues requiring management intervention
Participate in analytics and planning for operational, budgetary and mid/long term strategies and goals
Drive overall project reconciliations for cross-charge hours logging (EZ Labor / LTR) and collaborate/review/budget with finance as appropriate; drive BI improvements to automate dashboards/data sets
Maintain appropriate relationships with expertise suppliers/vendors
Communicate projects current state and changes/updates to management at global and regional levels as appropriate
Enhance and align service custom product offerings portfolio to grow footprint and capture more business
Ensure quality-controlled processes/SOPs
Support customer meetings as needed



Who you are
Bachelor’s degree in Science, Engineering or relevant work experience.
Experience planning resource and staffing needs via balancing high priority customer demands and longer trem strategic needs
Strong focus on customer, quality and meeting customer needs
Ability to lead and empower others, both within direct supervisory and matrix environments, where the experience to have managed a team to achieve short-term and long-term goals is a plus.
Experience of working in a global environment.
Demonstration of innovation and resourcefulness to further advance business operations and customer experience
Communicates and listens optimally to build and maintain key business relationships att all levels of the organization. Expresses ideas clearly and simply both verbally and in writing. Promotes timely, ongoing flow of information to others.
Builds a motivating environment. Empowers others. Encourages, motivates and assists in building cohesive teams, bringing out the best from peers.
Understanding issues at a region level but also able to see the bigger picture relevant to organization on a global scale.
Proficient in Microsoft Office applications.
Strong communication skills in English language both written and spoken.
The ability to travel 15-20%.
Desirable: previous product management experience.
Desirable: Knowledge of DBS tools and understanding of Cytiva products.

Your team consists of 10 people based in Uppsala and Umeå and frequent visits to the sites will be needed.
Applications will be handled continuously, and we look forward to your application today!
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.


At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you’ve ever wondered what’s within you, there’s no better time to find out.