Global Support Engineer to Ascom

Ascom is a global solutions provider focused on healthcare ICT and mobile workflow solutions. The vision of Ascom is to close digital information gaps allowing for the best possible decisions – anytime and anywhere. Ascom’s mission is to provide mission-critical, real-time solutions for highly mobile, ad hoc, and time-sensitive environments. Ascom uses its unique product and solutions portfolio and software architecture capabilities to devise integration and mobilization solutions that provide truly smooth, complete and efficient workflows for healthcare as well as for industry, security and retail sectors. Ascom is headquartered in Baar (Switzerland), has subsidiaries in 15 countries and employs around 1,300 people worldwide. Ascom registered shares (ASCN) are listed on the SIX Swiss Exchange in Zurich. For further information visit www.ascom.com 

Purpose of the role

As a System engineer at Global support you will provide 3rd level support for all Ascom regions and partners. You will also have the opportunity to work as Global Service Consultant for specific business critical projects. When required provide trainings for 2nd line 1st Line support staff. As part of a global team it international travel will be part of your daily work

 
Major Tasks and responsibilites

• to provide Global Service consultancy for Ascom Wireless
• to provide 3rd level support for Ascom Regions, partners and OEM
• to provide trainings for Ascom 1st and 2nd line support staff.

 
Key experience, competencies 

• Education: Relevant engineering degree (Computer, Engineering or Engineering Technology or equivalent training is preferred)
• 3-5 years experience of Ascom Solutions
• Strong IP-knowledge
• Knowledge of VOIP, VoWiFi
• Knowledge of wireless technologies –VoWiFi, WLAN, GSM/3G/LTE technology
• CCNA or CCNP certified
• Strong analytical & problem solving skills
• Experience of trouble shooting in mission critical systems
• Direct and open-minded approach
• Fluent in English, additional languages is a merit
• Strong team player with independent mind
• Strong customer orientation
• Knowledge and working experience of project management
• Structured, self-going, proactive and with pragmatic attitude
• Strong communicator and negotiator
• Easy in contact and direct / open in communication


 

Working at Ascom

Ascom provides mission critical ICT for global healthcare. Today, more than 100,000 of our systems are installed in hospitals, senior care and independent living facilities and any business areas where mission critical communication is vital. Above all, we are dedicated to making a difference in healthcare.

We offer an open and international environment where personal initiative is both expected and appreciated. Our culture is reflected by the Ascom Way and its five principles: Right from the Source, Value-driven, Continuous Improvement, Teamwork and Visualization. Key aspects are to respect each other both as individuals and as teams, to challenge and deliver and to be present and transparent.

Ascom is a company where you will be able to engage with all parts of the value stream, from development to sales, manufacturing, supply and service delivery. 
If you dare and care to do your very best and by that make a real difference in your working day you are probably one of us.

 

Application and Contact


This recruitment is managed by Your Talent. If you find the role challenging and interesting, please apply through www.yourtalent.se Interviews will be held continuously. If you have any questions regarding this position please contact Johan Sjöberg 0761-709851 or johan.sjoberg@yourtalent.se