Global Technical Service Engineer Electrification

Epiroc is a leading productivity partner for the mining, infrastructure and natural resources industries. With
cutting-edge technology, Epiroc develops and produces innovative drill rigs, rock excavation and construction
equipment, and provides world-class service and consumables. The company was founded in Stockholm,
Sweden, and has passionate people supporting and collaborating with customers in more than 150 countries.
Learn more at www.epirocgroup.com.

Join our team

Do you want to be part of a new, growing team, working with cutting edge technology that will transform the mining industry?
Do you enjoy agile, fast-moving environment where the technology is constantly evolving? 
Would you like to play an important role in every step from product development to customer success?

We at Epiroc drive the transformation to the green future by being a technology leader and having the most extensive range of battery-powered mining machines. As our electrification business grows, so does the need for support. To manage this growing demand for support and training, we are now looking for a Global Technical Service Engineer, Electrification, to set up and execute technical support plans to secure customer satisfaction, always promoting a positive customer-oriented attitude with the spirit of Epiroc’s vision "Dare to think new ". 

Join Epiroc and help us shape the future of sustainable mining!

Your mission

Your mission as a Global Technical Service Engineer, Electrification, is to act as a subject matter expert, working closely with our Customer Centers (CC) and end customers providing on-site and off-site technical support and training related to our battery electric machines.

You will be tasked to upskill and support Epiroc Service technicians globally, increasing product reliability and safety, machine availability and user friendliness. You will perform First on Market start-ups (FoM), lead / handle duties within Continuous Product Improvement (CPI), machine testing and verification and perform installations where applicable.

Additionally, you will be responsible for creating and/or reviewing technical training materials, instructions related to Technical Service News Bulletins (TSNBs), machine specific System descriptions and standard Operating Procedures (SOP).


Your profile
We are looking for a person with a service minded and humble attitude, result driven mentality and drive for innovation and product development. You are analytical, well organized and structured with an eagerness to develop your personal and professional skills. 

You have a Technical university degree or equivalent experience, solid application and technical knowledge in vehicle electrification and experience in troubleshooting. Good technical understanding of the Epiroc product portfolio, underground and/or surface and technical service experience is a plus.     

To be successful in this role, you also need excellent computer literacy and solid administrative and report writing skills. Great communication and networking skills and fluency in English both verbal and written are a must.    

Location and travel
This position is in Örebro, Sweden and will require international travel (up to 25 %). In case a candidate from a different country applies and is successful, local Swedish terms and conditions will apply.

Application and contacts
In this recruitment process we review applications continuously. Welcome with your application as soon as possible, but no later than 2023-10-12

For questions about the position please contact recruiting manager Mikael Karlstrom, Global Technical Manager Electrification, +4619 70 78 79, Mikael.karlstrom@epiroc.com or Recruitment specialist, Zuzana Kalivodova zuzana.kalivodova@epiroc.com