Global Technical Service Manager to CAKE

Tjänstebeskrivning
Do you thrive in a fast-paced and entrepreneurial environment? Do you also have international experience of leading Technical/Service positions and want to be a part of scale up business? If so, you might be the one we are looking for as Global Technical Service Manager at CAKE 0 Emission AB. This position is based out of Stockholm HQs.

Join CAKE on the journey to speed up the transition towards a zero emissions society, while creating the most aspired electric performance off-road motorcycles in the market. CAKE enables discovery of the outback in a fun, silent and sustainable way where respect for the planet and other people is essential.

Job description
We are now looking for a Global Technical Service Manager to support our absolute ambition to consistently deliver outstanding service and support to our customers. The ownership of a CAKE bike should become an equally unforgettable experience as riding a CAKE motorbike for the first time. The Global Technical Service Manager is responsible for ensuring that customers are served with a best-in-class experience in terms of care and interaction, level of expertise, and speed in all technical and service aspects.

In this exciting role, you will be building and managing the global technical service function, which includes establishing regional service partners, setting up customer self-service functions, and providing internal and external training, education, and support. Initially the role will be more hands on, as you build the service department your focus will be directed towards holistic perspectives. You will manage two direct reports and will be responsible for continuously building a successful team.

Your responsibilities:
• Establish fast and efficient ways to collect internal and external feedback on technical challenges and product performance.
• Collect, analyze, and drive needed actions to solve customer technical problems.
• Structure, filter, and advance feedback into Product Development and Operations for improvements and rectifications.
• Define and develop the structure and organization to build a best-in-class technical service function for CAKE globally.
• Define and implement the required structure to provide superior service to our customers on a global basis.
• Define and track important KPI’s for the area of responsibility.

To succeed in the role, you should be highly flexible and versatile. You can handle both hands-on tasks as well as have a business/strategic mindset. You are used to and enjoy working in a dynamic, high-paced environment. Since this role will have interactions with a variety of stakeholders, both internally and externally, you are able to effectively and comfortably communicate both verbally and in written forms. You have a customer-oriented mindset and experience of delivering outstanding service performance.

Experience and skills
• +10 years of work experience from technical and/or service roles
• Work experience as global manager / leader
• Relevant university degree or equivalent work experience
• Understanding and experience of working with diverse cultures.
• Experience of building systematic system processes (CRM).
• Excellent oral and written communication skills in English.
• Hands-on approach with a business-driven mindset.

About CAKE Zero Emission AB
We at CAKE have a clear mission to contribute to speeding up the transition towards a zero-emission society, by combining excitement and responsibility in our development of light, quiet, and clean high-performance electric motorbikes. Our first model, the off-road Kalk, was launched in January 2018, and has received numerous accolades, including the 2019 and 2020 Red Dot Design Award and “Best in Show” designation by several outdoor industry publications. In 2019, we launched the Kalk&, a street-legal motorcycle as well as Ösa+ and Ösa Lite, a utility platform with an integrated power station and off-road capabilities. Kalk INK debuted in March 2020 with the street legal Kalk INK SL entering the line in April 2020.

With headquarters in Sweden, and with offices in USA, Austria and Taiwan, and with customers all over the world, we are a truly global company with ambitious plans for the future. And what we have achieved so far is just the beginning. At CAKE we are all passionate about outdoor sports and an interest in activities like mountain biking, enduro, skiing, surfing or other outdoor activities is an advantage.

More information
Start: By appointment
Hours: Full time
Contract: Permanent
Location: Stockholm

We are partnering with PerformIQ to manage the recruitment process of this position. For questions, please contact Carl Henrik Monsén, at carlhenrik.monsen@performiq.se. Please submit your application as soon as possible as interviews are ongoing. The position may be filled before the stated deadline. We accept applications in English or Swedish.

"Service director” “Service Manager” Automotive industry “Technical Manager” “Head of Service” CTO CSO “Service lead”