Global Technical Support Engineer

Scania is now undergoing a transformation from being a supplier of trucks, buses and power solutions to a supplier of complete and sustainable transport solutions. 

Would you like to work close to our distributors and help them with their challenges? Would you also like to work globally with the whole world as your network? Then apply for this position within our Global Technical Support team!

About us

The back-bone of any company no matter what products or services you are providing, is the support that you give your customers. Global Technical Support is responsible for the technical support for all Scania products. We make sure that the workshops get the help they need to get Scania customers up and running. We are an international team placed in Asia, Latin America, Europe, Middle East, Africa and Australia. We encourage and provide the possibility for our team members to work in this different locations for a certain time in order to share and gain knowledge. What unifies us is a positive attitude, a great team spirit, a high level of professionalism and the passion to actively shape Scania’s future.

The role
As a Technical Support Engineer you will assist our Scania business units when they run into technical challenges. We give support to all of Scanias wide range of products. Your work will involve close contact with our business units Local Technical Support around the world. You will also work closely to, and build a global network with colleagues in Scania field quality, R&D and other functions in our business units. You will be invited to be a part of development projects for new products and services, representing our department.

The daily work is to find the suitable solutions to get our costumer back on the road as quick as possible. You will also have the possibility to have an even closer collaboration with certain markets to further develop their working methods as their “Market Responsible” within the Technical Support Process. You will be in daily contact with your colleagues around the world and we are happy to help each other with more complicated cases.

The position offers a wide technical knowledge of Scania's products and support tools in terms of troubleshooting and you will gain high knowledge and insights about Scanias service business throughout the organization.

Your profile

We are looking for a service minded collaborator who likes to solve all kinds of technical problems for our customers. You work as a development engineer today or have similar experience, perhaps from working in a workshop for some years, hands on with the vehicles. It is a great advantage if you have an interest in technique. We see knowledge or experience with electrified vehicles as meritorious.

We are diverse in nationality, age, experience, background and we work actively to achieve a more even gender balance in the team and therefore female candidates are encouraged to apply.

What we offer

Scania’s culture is characterized by openness, diversity and respect for the individual. The people who work here are our most important asset, so we will invest in you to help you grow with us. As a Scania employee, you are offered several benefits in addition to personal and professional development opportunities. These benefits include mutual bonus, leasing car, occupational pension and flexible working hours with the possibility to work at least part-time from home which support work-life-balance.

Information
For information about the role, please contact the hiring manager Janne Remesaho at janne.remesaho@scania.com.

A background check might be conducted for this position.

#LI-Hybrid