Global technical Support – Product & Service Quality Data Development

The Global Technical Support department is now looking for a Product Quality & Service Data development leader to support and continue to develop our Quality Data, including but not limited to:
a) Data compilation and interpretation
b) Development of new data flows such as NPS, star rating, IFTTT etc.
c) Ongoing maintenance of Power BI and development of quality data reports.
This job offers a stimulating work that gives you a wide network and excellent opportunities for personal development and career within Husqvarna Group.
Your Role
As a Product Quality Data Developer you will be part of a team of 6-7 persons that are our third line of support working back office, supporting our after sales organization in complex and challenging quality issues.
You will:
· Develop, anchor and implement processes, methods & tools for how we as a Business Unit should measure, analyze and present product quality data on products and services.
· In cases where it is required – take on the role as project coordinator to involve the right stakeholders.
· Together with the process development team, develop and introduce appropriate processes for data flows including analyzing and presentation of quality data.
· Improve competence within measures of customer satisfaction by participating in trainings, symposiums and other meeting places to be at the forefront of the development.
· Work closely together with, among others, after sales and customer insight teams to develop automated data flows and standardized analysis and reports.
· Be PQ´'s and the BU Global Pro´s primary spokesperson regarding quality data.
· Based on scientific basis and well-proven experience - Develop and report data to create a good decision basis in the cross-functional project and environments.
· Identify potential problems and shortcomings and address them to the right problem owners and, in the absence of ownership, make proposals for such.
· Work to ensure that Husqvarna offers the best possible customer experience
You will report to the Head of Product & Service Quality in BU - Global Pro within the Product Quality organization.
Location: Preferably Huskvarna, Sweden but the position could also be based at our local offices in Germany, Switzerland or Denmark.
Who you are
We are looking for a person who enjoys working in team and to create a good order in data, processes and documentation. You are result-oriented and can easily collaborate with colleagues.
You have a passion for customer care and have a good insight in what consequences there are when it is not there. Quality is your first priority and you aren’t afraid of taking the needed discussions around it.
You are inspired of having customer in center and reminding your colleagues about it whenever needed.
You are well familiar with phrases like Power BI, NPS, Amazon Alexa, IFTTT etc.
Required Qualifications
- Bachelor or Master education in engineering or finance.
- 2 or more years work experience with Business Intelligence data analysis.
- Excellent English skills, both written and spoken.
- Analytical, thorough, communicative, and result-oriented personality.
- Ability to speak freely in front of medium size audiences.
- Highly organized and ability to manage several projects.
Desired Qualifications
- Strong personal computer skills, to include but not limited to: Microsoft Office software applications (Word, Excel, Access, PowerPoint, Power BI, Sharepoint)
How to apply
Please submit your application with CV and cover letter. We do not accept applications via e-mail due to GDPR regulations. We process applications running, please submit yours today!
For more information about this position please contact Runo Malkolmsson, Director Product Quality and Services, BU Global Pro phone +46 70 624 73 17 e-mail runo.malkolmsson@husqvarnagroup.com.
For more information about the recruitment process please contact Sofia Ekstrand, sofia.ekstrand@husqvarnagroup.com
Union representatives: Soili Johansson, soili.johansson@husqvarnagroup.com,
Cameron Rad: Sveriges Ingenjörer; Akademikerföreningen (Represents all Saco unions), Cameron.Rad@husqvarnagroup.com.