Global Technical Support Specialist 2:nd Line

Dina arbetsuppgifter
We are now looking for Technical support specialist to Global 2:nd line

To support the growing business, we are looking for technical support specialists to enable the Global 2nd line team to successfully deliver a world class support experience to all customers globally. You will be working with an ambitious and highly skilled team who go above and beyond to drive customer success.

What you will do:
Provide excellent support not only related to our customers software products, but also complex problems concerning everything in the end-customers environment from clients to network and servers.
Take ownership of customer reported issues and provide assistance in quick service restoration and problem resolution.
Reproduce issues reported by customers in lab environment and work with escalation and development engineering team to provide a workaround or resolution.
Ensure that client expectations are properly managed, and that technical issues are resolved to the client's satisfaction in a timely manner.
Develop and maintain troubleshooting skills on all our customoers software products and technical knowledge in industry standard based technologies.
Train 1st lines so that they can achieve their targets.


Din profil
Whats expected from you
- Excellent troubleshooting skills regarding client and server technologies
- Experience of delivering support for both mixed IT environments and MS SQL based applications (TSQL)
- Strong knowledge in one or more of the following operating systems, Microsoft Windows, Linux, Unix, OS X
- Fluent in English, Swedish is a plus.

We also think that it is good if you have experience of, MS SCCM, Powershell, IIS, Knowledge management and SAM.

Who you are
You are a flexible problem-solver that thrives in a rapidly growing environment. You are hardworking and go 'above and beyond' to drive customer success. Probably you are as long-term focused as the rest of the company, they are committed to keep their staff and building the business from within.
The customer believe that you have been working with advanced technical support or application management for at least a couple of years.
This is a chance for you to accelerate your career and succeed in an environment where you will have the possibility to make a daily impact, where they will empower you and want you to act bravely. Every day you will get to work alongside helpful and down-to-earth colleagues who are dedicated and ambitious. Together we create a passionate environment that drives the company forward. If you are the right person for the role you will get to be part of a fantastic journey within a dynamic high-growth business.

We are screening applications continuously during the process, so get in touch today.
We look forward to your application!


Sista ansökningsdag
Key words: 2:nd line, support, SQL, Windows, Linux, Unix, OS X, SAM, Sofware Asset Management

Om oss
Maxkompetens is one of Sweden's leading staffing and recruitment companies targeting engineering, IT and industry. We started our business in 2003 and today we've offices at ten locations in Sweden. Every year, we add over 1,200 jobs and has daily about 350-400 consultants on assignments.

The group company Maxkompetens Sweden AB is listed on Nasdaq First North under the short name MAXK, the group also includes student health company School Pool Sweden AB.

Om kunden
Our customer's mission is to stop organizations overpaying for the software they use, today and tomorrow. They help organizations optimize software availability, compliance and cost savings through delivery of on premise and cloud-based Software Asset Management solutions (SAM). Today they are the largest and most successful dedicated developer of SAM solutions with staff all over the world in regional locations. To sustain the explosive growth, and are looking for the brightest, and most highly-skilled people who have their best work ahead of them. Now is the right time to join this company.