Global Technology Manager – Technical Support

The future belongs to those who are empowered by great ideas and can carry them out. We are ready to move into the future, defining and driving the development of the future autonomous transport solutions for the Volvo Group. Now we need you, our next leader with a passion for leading our engineering teams and developing our solutions through cross-functional partnerships customers and colleagues around the world. We are looking for our Global Technology Manager (GTM) for Technical Support!


Who are we?
Volvo Autonomous Solutions (V.A.S) is a new entity within the Volvo Group with the mission to offer transport solutions never seen before. We accelerate the development, commercialization, and sales of autonomous transport solutions, focusing on defined segments for the on- and off-road space. We work together with partners to realize autonomous solutions that will defy conventions and take us to the future.


This is what we do: https://www.youtube.com/watch?v=T-TOCGC6Uuc


We are unified by diversity, great ideas, and inclusiveness. Our colleagues are the most important part of our story so every member in our team matters and plays a critical role in our journey to success. You will work alongside a talented group of colleagues who respect each other’s differences and seek to understand fresh perspectives.


We are an equal opportunity employer with office locations in Sweden and in the US. Whoever and wherever you are we strive to offer you flexibility and work-life balance to enable high engagement and fulfillment in both your professional and personal life. We are now looking for the Global Technology Manager for Technical Support.


What´s the role?
As Global Technology Manager for Technical Support you will build, lead and engage an engineering team that support V.A.S. and its customers. You and the team will be the first line of technical support in the operation of our customer transport systems. This includes tasks like:


On-site trouble shooting & repair and back-office support. You will also manage upgrades and modifications of the transport systems during the operation.
To set up and follow up Key Performance Indicators (KPIs) and statistic information of our Transport systems’ quality, efficiency, and uptime.
Be the coordinator of V.A.S. internal incident management team, where any incident or accident is evaluated, communicated, and coordinated.


Our transport systems are based on Volvo Group’s high quality base products (trucks and machines). You will interact with Volvo Group Trucks Technology, Volvo Construction Equipment, etc. to resolve any quality issues and to prioritize long term improvements (product maintenance items). In a similar way, you will also interact with the entire V.A.S Technology team to resolve issues and prioritize needed system improvements of the Autonomous Driving System (ADS), etc.


This position is based in Sweden, either in the Gothenburg or Eskilstuna office. You will be part of the Management Team of Transport Systems and Machines/Vehicles in Volvo Autonomous Solutions Technology organization. This organization includes our Strategy & Operational Excellence function and our Transport Systems function.


Who are you?
Are you an inspirational leader who values customer success and satisfaction? Do you have the ability and skills to succeed and lead to accomplishment when it comes to resolving technical issues? What might seem like a challenge to others, is an opportunity for you. If you recognize yourself in this description, you are probably who we are looking for.


We also believe you have a natural ability to collaborate in a multicultural company environment, creating a strong link between our customers, commercial and technology teams. We see you as an experienced and knowledgeable technical leader with ability to build an engaged engineering team, identify critical issues, challenges, and maintain safe and effective solutions. We also believe you have previous hands-on experience in the field of technical support for transport systems.


But most important of all, is that you are a team player and can build a great teamwork spirit. Your networking, communication, facilitation, and people skills will be a great benefit for us.


We are actively working to establish teams that will take maximum advantage of the strength inherent to differences in knowledge, experience, age, gender, and nationality, among others. We find that well balanced work teams increase group dynamics, creativity, and new approaches to solutions.


Curious and want to know more about the role? Please contact me:
Johan Holmén, Head of Transport Systems and Machines/Vehicles. Phone: +46 765534543


Kindly note that due to GDPR, we will not accept applications via mail. Please use our career site.