Global Transport Manager

Since selling our first timepiece in 2011, Daniel Wellington has evolved into a global phenomenon that has disrupted an entire industry. We are an exciting, vibrant, and innovative brand that challenges old conventions - continuously striving to enrich our customers' style through timeless pieces.

When you join us, you are joining a brand that values entrepreneurship and inspires growth. Together we can achieve our aim of building the world's leading accessory brand. If you would like to contribute, here's how:

We're now looking for a customer-obsessed Global Transport Manager experienced in B2C transports.

YOUR CHALLENGE

Your work is to oversee, streamline and develop transport processes to increase DW's sales and customer experience, with costs in mind. That means you will work and set strategies in how we can enhance our customer satisfaction, especially in our B2C transports, but let's not forget our B2B flows that need love too. In this role, you will handle supplier contracts and monitor suppliers’ service levels. With that, you will continuously work to improve existing processes and routines and monitor transport complaints. The supervision of the inbound supply chain is also an important part of the job.

WHAT YOU'LL BE DOING

- Be the main point of contact and expertise for transportation topics in the organization
- Be the main speaking partner to the E-com department for B2C transport discussions
- Be responsible for and negotiate transportation contracts
- Monitor and secure transport processes for all channels and for the returns to optimize the customer experience
- Setup new transport methods for all channels (Online, retail, wholesale and inbound)
- Plan capacity and forecast for all channels
- Collect data and follow up on the DW's transport costs and budget
- Follow-up KPI in your area and deliver results accordingly
- Update and follow-up on standard operating procedures concerning transportation
- Drive improvements, efficiencies, and daily management with external transport partners
- Monitor and set up transport booking processes and systems
- Customs processes


WHO YOU ARE

- Minimum of 5-10 years’ experience within transport management
- BSc/MSc in a relevant area, or corresponding professional experience
- Understanding of International Trade, Compliance and Customs regulations
- Outstanding knowledge of B2C transportation
- Excellent knowledge of export and import processes
- Customer-focused
- Structured and organized
- Good communication skills
- Good negotiation skills
- Good project management skills
- Fluent in English and Swedish


THIS IS #LIFEATDW

As a member of the DW team, you are a part of an inclusive and diverse workplace, where we want you to be yourself. You are given the opportunity to make an impact and directly contribute to our success. Along with continuous learning, you will have the chance to work and interact with people from all over the world, it's together we create a world-class company. You will spend your days in a collaborative and dynamic environment with a highly skilled team, do great work, and have fun while doing so (mostly remote nowadays, but we're good at that too).

Are we ticking your boxes?



ABOUT THE PROCESS

This process will house personality tests, and a case assignment at a later stage to help us break human biases as we believe in giving everyone an equal opportunity. Do your best and hope to see you in the process!