Global Warranty Manager

Ready to shape tomorrow’s society together with us?
Do you like to work within a global environment with a combination of warranty, financial, technical and IT system challenges, then this might be the job role for you!


This is us, your new colleagues
Volvo Buses is one of the world’s leading brands of buses and coaches, operating in more than 140 countries driven by the purpose of shaping the future of transport solutions making it possible for millions of people to reach their travel destination every day. Joining us you will be a member of The Global Warranty Support Department, organized within our Product Development function. Within this team we are responsible for developing warranty systems, warranty processes, campaign process, safety investigations and supplier warranty recovery. We are a team of 10 employees with long experience within Volvo who aim for treating our customers fair at the same time as we need to minimize the payment for taking care of quality problems. We have a broad area of responsibility, which means that together with us you have a great possibility to learn and to develop both professionally and personally, because when you succeed, we succeed.


This is how you could make an impact
Together with our Business Units and Market Companies/private Importers we continuously improve our warranty platform, both from a process and from a system point of view. You will support our markets with all kind of warranty questions, including system support. You will also calculate warranty surcharges upon request from our Business Units. You will further improve our company by supporting our Market Companies/private Importers in our warranty process.


Who are you?
We believe that it is the right mindset that will make the difference within our organization and our company. If you see yourself taking initiative, being able to navigate- and get results in a complex stakeholder environment and being able to create relationships throughout clear communication, integrity and trust then we believe you have the right skills and attitude to be successful in this position.
We also believe that:
You have relevant degree and work experience
You are service-minded and like to support our Business Units and Market Companies/private Importers upon request
You have technical skills and have service market knowledge
You like to learn our warranty process and connected systems, in order to support our markets, but also to write change requests to improve the systems
You are interested to learn how to calculate warranty surcharges
You will support the market with warranty claims from the dealer workshop, which means that you need to understand if the work claimed is reasonable, both from a technical and a financial point of view

Are we the perfect match?
Do you want to learn more about the warranty chain, from reparation at the dealership until paid claim by Volvo Bus? Do you want to calculate warranty surcharges on our different bus models? Do you want to support our market companies with our warranty system? Then please send in your application because you might very well be the one we are looking for!


We are actively working to increase the diversity in our team. We therefore welcome applicants with different genders, backgrounds, and experiences for this role.


Curious, and have some questions? Call us!
We are happy to give you more information about this position:
Carina Sämfors, Director Global Warranty Support, 076-553 14 16
Ove Björklund, Global Warranty Manager, +46 73 902 81 52


Håkan Forsman, Product Manager Extended Coverage, +46 73 902 22 43