Global Workshop Operations Manager- Services

Within Sandvik Rock Processing Solutions, we’re passionate about development and new technology - we drive important shifts and we’re advancing the world through our engineering. Always aiming to offer the best possible experience for our customers is a mission that takes commitment, and as an industry leader we settle for nothing less than excellence in everything we do.
Right now, we’re looking for a Global Workshop Operations Manager to our Stationary Crushing and Screening division to support our service workshops.
Your mission
In this position, you develop and implement the design and delivery of a global service workshop standard, adaptable to any location globally that delivers value to customers. This is embedded in Sandvik's standard Environment, Health and Safety (EHS) and business process that includes digital technology to serve current and future business. You take a proactive approach to building a sustainable EHS culture in our workplace and you act in accordance with achieving zero harm to our employees, the environment we work in, our customers and our suppliers. You will identify and report all unsafe work behaviors, practices, hazards and incidents and set the strategic direction to drive operational service excellence for global workshops.
Some of your responsibilities are to:
Identify, evaluate, and prioritize the service operations' demand for improvements needed to generate efficiency.
Develop and enhance key relationships with sales territory teams that drive efficiency, customer productivity and profitable business as well as facilitate cascading through organizational updates and new processes or technologies.
Work with regional and global skills development teams to develop training programs to ensure required service operations capability in frontline roles.
Validate capabilities, layout standards and required infrastructure to support business expectations
Support sales territories to deliver our customers expected service level and KPIs for maintenance and service repairs with safety, quality and efficiency.

You report to the Service Solutions Manager, and you collaborate with several key stakeholders throughout the organization. In this position you’re located in Svedala, Sweden, and some travel is included in the job, both domestically and internationally.
Your character
We’re looking for someone with proven experience within systems and remote support. You also have several years of workshop experience and a background within Service Management, Commercial Management or Project Management and you have proven leadership skills. You hold a technical or business degree from university or have relevant senior leadership experience. Lean Six Sigma qualification, minimum Green Belt, is a requirement and if you have experience within heavy equipment or mining industry it’s a plus. As we’re a global organization, you have excellent skills in both written and verbal English.
Your personality is really important to us! You’re a strategic thinker and a tactical doer. You have a strong customer service focus, excellent in customer relations and you have active listening skills and a high level of resource management skills. You truly believe in teamwork and are always there to support your colleagues to grow and increase your common capability to deliver.
Our Sandvik culture
At Sandvik, we live by our purpose “Make the Shift – and advance the world through engineering”. We have a clear objective of being a leader within digital solutions for the industries we serve, and we focus on growing our digital offering to help our customers become more productive. Our sustainability goals include becoming more than 90 percent circular by 2030 and reducing greenhouse gas emissions to meet the goals of the Paris Agreement. To achieve this, we keep striving for an even more diverse and inclusive organization – because we're sure that differences improve our business and create a culture of innovation. By acting in line with our core values Customer Focus, Innovation, Fair Play, and Passion to Win, we make Sandvik a great place to work! Learn more about our business by visiting our website, LinkedIn or Facebook.
Application
We have an ongoing selection process in this recruitment, and we ask you to send us your application as soon as possible and no later than October 3, 2022. Read more about Sandvik Group and apply at home.sandvik/career (Job ID: R0045562).
Contact information
For further information about this position, please contact:
Steven Hanny, recruiting manager, +46 (0)40 406 848
Union contacts – Sweden
Mårten Lindberg, Unionen, +46 (0)40 409 240
Riccardo Repetto, Akademikerföreningen, +46 (0)40 409 394
Michael Wicktor-Ohlsson, Ledarna, +46 (0)40 409 025

For more information about the recruitment process, please contact HR Services, +46 (0)26 26 14 44.
Recruitment Specialist
Ulrika Gruffman
Sandvik Rock Processing Solutions is a business area within the Sandvik Group and a leading supplier of equipment, tools, parts, service and solutions for processing rock and minerals in the mining and construction industries. Application areas include crushing and screening, breaking and demolition. In 2021​, sales were approximately 7.6 billion SEK with about 2,100 employees.