Grocery Shift Lead

Company Description
About Wolt
Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to home or to the office. Our local commerce platform makes it easy for customers to order whatever they need on one app, for merchants to make additional sales, and for couriers to make meaningful earnings flexibly. To enable this, Wolt develops a wide range of technologies from local commerce platform to retail software and financial solutions, as well as operates its own grocery stores under the brand Wolt Market. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 27 countries today, 23 of which are with the Wolt product and brand.
So, why work at Wolt?
At Wolt, we’re about getting things done.
You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.
We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.
Our Commitment to Diversity, Equity & Inclusion
We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.
Join us today to build Wolt together.
Job Description
Are you an experienced Grocery Associate, or do you have valuable experience in another grocery store? Do you have the ability to lead a team and inspire a high-quality standard of service? If this sounds like you, then we’d love to chat!
Role background
Our Wolt Market team has been growing rapidly in Sweden and around the world. As such, we are looking for new Shift Leads to lead our Grocery Associate team in Stockholm. The role requires you to take responsibility for high quality service, and monitoring the performance and wellbeing during the shift. Therefore, you’ll need to be comfortable with leading by example and raising the bar of the service we provide.
You will be working together with the Store Manager to develop strategies to improve customer experience and satisfaction. In addition, you will work to resolve problems on a daily basis, and most importantly creating high team spirit!
Our stores are open 7 days a week, so this role also requires you to be able to work on weekends and in different shifts according to the Wolt Market's opening times and Wolt's delivery times. You’ll be part of a fun team that is redefining how we shop and while your colleagues will like to share a joke, they also take real pride in their work - as a company, we do common things uncommonly well! 💪
What you’ll be doing
Ensuring efficient operations and being the go-to person when the Store Manager isn’t present at the store.
Supporting with the orders.
Solving issues in which the team needs help.
Monitoring and managing workload, efficiency, office duties and well-being.
Collecting and forwarding feedback.
Proactively participating in developing store operations.
Most importantly, being part of the team!



Qualifications
You have experience in working as a Grocery Associate in Wolt Market, or other grocery stores. Previous experience in team leading is a plus!
You are a fast learner and have the ability to multitask.
Proactive and service-minded are words that describe you.
You have a can do-attitude and enjoy the idea of working in a fast-paced entrepreneurial environment.
You are tech savvy.
You are able to work flexibly both during the day, evenings and weekends.
You have professional working proficiency in English, Swedish is a plus!



Additional information
If you are excited about taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!
During the hiring process you will first receive an assignment related to the responsibilities and tasks of the role. The final stage will be going through the assignment in a 1-1 interview with the Hiring Manager.
We will be reviewing applications on an on-going basis, so send through your application and CV as soon as possible! The positions will be filled once we have found the suitable candidates. 😊