Group Manager Customer Analysis to H&M Global Marketing & Communications

Do you want to lead a team of talented analysts? Do you want to join colleagues with a passion for data, problem solving and a drive to make a difference on a global scale? We are looking for a Temporary Group Manager (12-14 months) for our Customer Analysis team within Global Marketing & Communications. Apply to join our team as our new manager for Customer Analysis!

As Group manager for the Customer Analysis you are a part of the CRM & Loyalty department at the global Marketing & comms function. The department is responsible for retaining, engaging and activating customers wherever they are in the world. This is done through our world class loyalty program, CRM strategies, frameworks, customer targeting & customer analysis.


The Customer Analysis team works with transactional and demographic customer data to analyze and understand customer behavior. The team utilizes the data for analysis & insights to get to know, understand and engage our customers with the ambition to always move from insight to action. Our goal is to build a continuously growing and loyal customer base.


The team consists of two groups:
· Customer Analysts who are responsible for providing customer and marketing analysis and insights for decision making cross the function and cross functionally.
· Media Test Analysts who are responsible for evaluating and analyzing media and marketing effectiveness and efficiency.

Your responsibilities:
Working as a manager for the Customer analysis team you are responsible for the teams’ business plans, performance and people management. You are recruiting and coaching your team members as well as representing the team in various function and project meetings. You are also taking active part in the ongoing analyses and problem solving as well as driving the team’s method development.


Your main responsibilities will be, but not limited to:
· Driving and prioritizing the agenda of the team
· Leading and supporting department and cross functional analytics initiatives.
· Suggest and drive activities for targeted customer segments
· Develop customer strategies and share customer insights
· Develop and implement methods of customer and marketing analysis and follow-up


In your role you will be a part of the Loyalty & CRM management team working closely with the Group managers of CRM, Loyalty, Customer Selection as well as the Insight leads.


You will also work closely with many stakeholders, such as Business tech, Sales & Operations (Online and Retail), Customer Insights & Analytics and more.

Skills and background
We believe that you have:
· At least 3 years of experience of analytics
· Have at least one years of experience from H&M Group and have a knowledge about H&M business and understanding for processes and cross dependencies between business areas
· An Bachelor or Master degree
· Are driven and result oriented
· Have previous leadership experience and great social skills
· Have very strong analytical skills and strong business sense
· Have great communication skills, being able to describe complex information in a concise way to a broad audience
· Fluent in english, both written and verbal
· As a person value own initiatives, constant improvement and short decision paths.
· You might have worked with data analytics yourself and be familiar with statistical modeling, coding languages (e.g. SQL, R, Python) and/or data visualization tools (Power BI, Tableau)

Want to start your H&M journey?
Please apply by sending your CV with the email titel " Group Manager Customer Analysis H&M". Interviews will be held on a continuous basis. This is a full-time position for 12-14 months located at the head office in central Stockholm, Sweden.


Interested in learning more about H&M and our culture? Visit https://career.hm.com/


At H&M we have a strong ethical approach. This means that we take a clear stand against discrimination wherever we operate. We are proud of that our workforce possesses great diversity of experiences, perspectives and backgrounds and we strongly believe that this is a great asset for our company and our products. Equality is very important to us.