GSN Maintenance and Repair Engineer

Position: GSN Maintenance and Repair Engineer
Department: Global Service Network / Field Quality
Reports to: Head of Field Quality


Purpose of position
In the role of GSN Maintenance and Repair Engineer, you are part of the Global Service Network department and its Field Quality team.
The position will contribute to the company’s overall execution of its business plan by:
Ensuring updated and high-quality repair and service instructions (WCT) for the service network in the maintenance system (ECM/MMS) based on approved maintenance data and feedback from the users.
Maintaining and developing an effective process for documentation, release, and communication of instructions in the maintenance system (ECM/MMS).
Ensure an up-to-date, effective, and efficient ECM/MMS system supporting the products and services handled in the network and providing high-quality data for analysis and development.
Responsibilities
The following general duties and responsibilities apply according to Head of GSN guideline:
 Process responsible for the ECM Work Card documentation process.
(Operation, documentation, and improvement of the process.)
 Document released maintenance data as verified, effective, and efficient work practices in Work Card in ECM/MMS.
 Continually review and update Work Card instructions based on feedback and development from the Global Service Network and other sources.
 Gatekeeper for system improvements of ECM/MMS towards the system development organization (BAM) based on user feedback, products, and services development and the overall GSN strategic agenda.
o Collect development cases of importance for the network
o Ensure business cases and priorities for improvements
o Introduce them to the BAM for inclusion in the system development plan
 Super user and Tester for ECM/MMS
 Request ECM/MMS system manuals and training for the user community and actively participate in the development and implementation of these.
 Continually monitor and analyze data in the ECM/MMS system and drive initiatives to ensure continual quality and useability improvement of the data together with the Field Quality team.
 Provide data mining and analysis of data in the ECM/MMS system.
Demands on the position
Professional capabilities
 Knowledge from EASA and FAA Part 145 regulation
 General understanding of technology and technical repairs
 High level of technical writing skills for explaining repair/maintenance activities in a clear way to users with varying experience and language skills.
 International communication skills in English (spoken and written)
 International communication skills in Swedish (spoken and written)
 Understanding of user needs/requirements to translate into system development requests
 Understanding of system development and data maintenance principles
 Analytic mindset with capability to handle large volumes of complex data
 Independent execution and prioritization of multiple tasks and priorities
 Fluency in Office tools (primarily Excel (formulas, pivot tables, etc.))
Interpersonal skills
Our core values are essential to us, Trustworthiness, Passion, Agility and Team spirit. To be successful in your role at Envirotainer you need to demonstrate the following interpersonal skills.
• Professional, and act with integrity and take responsibility for your work and actions
• Open, honest, and transparent in your communication
• Pragmatic, creative and solution-oriented approach to how you perform work within the areas of your responsibility
• Strive to be agile and to act fast
• Well-developed customer and service orientation towards colleagues and partners
Relevant work experience and education
• Relevant university/college degree (bachelor’s degree or equivalent) preferably within the technical field.
• Documented experience of technical documentation and/or instruction
• Experience of system development and/or maintenance
from a business/user perspective
• Experience from analysis of large volumes of complex data is meriting.
• Hands-on repair skills or workshop experience seen as beneficial
Location
• Based at Envirotainer’s office in Rosersberg.
• The role will require travelling.