Guest Relations Manager to World of Volvo

World of Volvo is a Brand Experience Centre that will open its doors to the public during springtime 2024. It is a joint venture between Volvo Group and Volvo Cars and a meeting place in the city centre of Gothenburg for inspiration and entertainment. An interactive destination with permanent and temporary exhibitions, concerts, talks and conferences, a brasserie, top floor restaurant, and shop. Now we are attracting top talent to create the most spectacular customer experience in North Europe.
worldofvolvo.com

A great place needs great people – join World of Volvo!

Imagine a Brand Experience Centre created by people for people. Let curiosity guide you through the inspiring World of Volvo - a world that’s constantly on the move. Enter our world where we will let you reimagine mobility and get inspired by the Volvo brand across all areas of the experience.

We are getting closer to the opening and are happy to announce that we are expanding our team. Join us as our Guest Relations Manager, to be responsible for providing exceptional customer service and for creating a memorable experience to all our guests. 

Together, we will create a vibrant meeting place, conveying the essence of the Volvo brand. Are you up for the challenge?

What we offer
As Guest Relations Manager at World of Volvo you will manage and lead a team of 10-12 permanent employees as well as several temporary resources, to ensure a high level of customer service and guest satisfaction in all areas of World of Volvo.

In this role you will work closely with multiple areas of our experience to ensure a seamless and enjoyable experience for guests, from sales and service to events and promotions. 

Further, you will use your knowledge and experience to manage and respond to guest inquiries and feedback, including social media and online reviews.

Who you are
Are you a caring person and will lead your team with “omtanke”? Do you have strong leadership skills with the ability to motivate the team to provide excellent guest relations service? Do you thrive in a vibrant environment and consider yourself excellent in communication, organised and structured, with great social skills? Please continue reading! 

Qualifications:
•    Experience from a similar role
•    Experience in scheduling and planning activities within hotel reception or similar responsibilities
•    Fluent in Swedish and English
•    At least high school education, Hotel / Service Management or equivalent extra plus

Do you recognise yourself?
As a person you are an inspiration to others and a true team player. You value to be part of this great place and appreciate to be part of the greater Volvo community. 

You are driven and love to be hands-on and getting things done. In our team we help each other out, no matter the role. You are service minded and a go-to person. Together we will shape the World of Volvo culture and make sure that our visitors will have an experience out of the ordinary - and we have fun along the way!

Are we a perfect match?
If yes, please apply already today but no later than the 4th of June, 2023. Curious, and have questions? Please contact Senior Recruiter Lotta Ericsson at lotta.ericsson@volvocars.com. 

Interviews will be held continuously so don’t wait with your application. Please note that applications by e-mail will not be accepted due to GDPR. 

Welcome with your application!

It’s happening: World of Volvo is opening in 2024!

World of Volvo is a Brand Experience Centre that will open its doors to the public during springtime 2024. It is a joint venture between Volvo Group and Volvo Cars and a meeting place in the city centre of Gothenburg for inspiration and entertainment. An interactive destination with permanent and temporary exhibitions, concerts, talks and conferences, a brasserie, top floor restaurant, and shop. Now we are attracting top talent to create the most spectacular customer experience in North Europe.

worldofvolvo.com

#worldofvolvo #hiring #guestrelations #hospitality #jobs