Head of BDGS CS Automation & AI (649136)

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?
Come, and be where it begins.

Our Exciting Opportunity
We are now looking for a Head of BDGS CS Automation & AI who will be ensuring the right transformation toward Data Drive Support. In this role, you'll be responsible for incubation, qualification, development and execution of Automation program, including ML/AI. You will need to understand market value of Automation & AI, calculate and present ROI and prepare Business case to support the investment and the E2E project realization. In collaboration with Market Areas, you will also ensure that data driven support will be introduced in each single Ericsson market. You will be working in close collaboration with the Service Area Network organization, BDGS transformation team, global support competence centers, product development and product line maintenance teams.

You will
Drive and own – Qualification, Implementation, and Executions of Automation & AI initiatives across BDGS CS to secure competitiveness on Customer Support Delivery Execution
Define in collaboration with BNEW SAN and BDGS SAs the strategy and roadmap of the Automation journey, Definition, and Implementation of the Proof of Concepts (PoC), loopback towards PDUS on key demand/requirements for Automation & AI
You will be the main point of contact from BDGS CS for qualification and prioritization of key initiatives, such as Serviceability, Automation & Assets adoption, Network Support Automation, and Service Continuity Automation (Customer Support portfolio)
The main driver for AI incubation of preemptive Use cases for BDGS portfolio
Have ownership and accountability for the establishment and operations of the Innovation across the Market Area CS BDCS domain
Keep and evaluate a portfolio of global and local Tools/Automation/AI, support MAs to scale local initiative into a global one
Collect requirements from all MAs BDGS CS organization handshake and prioritize with BA/Serviceability program/PDUs
Secure BDCS CS automation is following standards for IT and security compliance
Facilitate environment in the team to nurture automation and innovation culture, make possible to contribute with ideas
Maintain BDGS CS automation plan and handshake with MA during MBR
Prepare BC/return on investment in collaboration with MA to have clear monetization of automation
Partner with sourcing for accurate value extraction of innovation during 3pp contract renegotiation


To be successful in the role you must have
Minimum 5 years experience in Automation
Proven Experience in Telco industry
BDGS at least 2 solution areas
Experience in Automation, Tableau and cloud environment
Proven experience in Automation suites: low code, BOT/RPA, UI definition, process automation, API.
Data pipeline build-up, Data security
Preemption and self-healing automation workflow
Analytics and data collection/structure/ data stitching
AI use case creation from return on investment to development and execution


Application
As the selection process and interviews are ongoing, we encourage you to send your application in English as soon as you can. Placement in Stockholm, Sweden. If you have any questions, you are welcome to contact Recruiter Sofia Kolbovich at sofia.kolbovich@ericsson.com. Note that we cannot process applications sent via email.

What´s in it for you
Here at Ericsson, our culture is built on over a century of fearless decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where appreciation and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to a broad, global company where your chance to create an impact is endless.

What happens once you apply
To prepare yourself for next steps, please explore here: https://www.ericsson.com/en/careers/job-opportunities/hiring-process

Location for this role: Stockholm, Sweden
Hiring Manager: Head of Customer Support, BDGS SD CS Customer Support
Recruiter: Asmita Kumari (Asmita.a.kumari@ericsson.com)


Kindly note that we cannot process applications sent via email.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.