Head of Business

Teleperformance is a worldwide leader in customer experience management and contact center business process outsourcing. Our company employs around 420.000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.
At Teleperformance, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.

Your Main Responsibilities Will Be:
Performance Excellence Management: presentation and analysis of performance and forecast figures to all stakeholders.
Monitoring performance and building action plans towards improvement of it.
Build sales strategy and monitor the execution and effectiveness of it.
Responsible for performance improvement plans and performance appraisal reviews.
Accountable for team members development and career path clarity.
Coach their direct report and second level towards their professional development through 1x1 and others.
Responsible for operating profit: ensuring the most efficient possible operation including financial forecasting.
Responsible for employee satisfaction and motivational and engaging plans execution.
Managing and engaging different stakeholders towards the improvement of client satisfaction.
Requirements
Minimum 2 years of experience as Team Manager
Excellent level of English.
Strong presentation, analytical and problem-solving skills.
Demonstrated people motivation and development skills.
Demonstrated ability to work in a fast-paced, ambiguous environment while prioritizing and managing multiple responsibilities.
Strong written and verbal communication skills, proficient in business writing.
Ability to work with multiple projects simultaneously in a complex environment.
Benefits
Full-time position.
Competitive Salary.
Permanent Contract.
Relocation package:
Employment with the world's largest provider of contact center services.
Excellent work environment, great colleagues, social arrangements and personal development.


Required language: English