Head of Business Operations CU Northern & Central Europe (321017)

Job Summary:

We are now looking for a Service Delivery Manager, are you interested? As a Service Delivery Manager, you accelerate service delivery, efficiency, and performance within and between operations in the Regions, Global Service Centers and Global Competence Hubs to build an environment that supports global efficiency and profitable growth.

In this role, you will drive the delivery effort to make their work more efficient through adequate delivery tools, processes, ways of working, measurements & KPIs, job roles, competence models. You will support, deployment programs and common structures. You will also identify and execute improvements within the global service delivery organization.

Additionally, you will secure close partnership within the Regions, Global Service Centers and Global Competence Hubs and Business Units, to upgrade competence and Knowledge Management practices.

Job Responsibilities:

You will lead and support Service Delivery
Maintain delivery models, frameworks, job roles, assessments, and strategies
Lead sponsors on all levels within Global Service Delivery
Deploy and implement Service Delivery Strategy
Provide training and drive knowledge transfer


Key Qualifications:

Education: (Recruiter to supply educational requirements)
Min years of experience: (Recruiter to supply)
Domain experience: (Recruiter to supply area of expertise – e.g.: Cloud, BSS, OSS etc.)
You possess at least 2 years of Service Delivery experience.
Prior Knowledge of Sales Processes
Change and improvement management skills
Negotiation and argumentation skills
Project Management skills
Brand Knowledge and skills
Fundamental Leadership Competence
Financial acumen and skills
Inventing and innovating experience
You are capable of formulating strategies and concepts
Presenting and communicating information
Social, communication and negotiation skills
You excel in adapting and responding to change



Please send in your application in English as soon as possible since the process is ongoing.


Additional Requirements:

(Recruiter to supply or delete this section)


Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.
Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.
Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

Primary country and city: Sweden (SE) || || Stockholm || Consulting&SysInt; IT; ProdMgt; R&D; SalesStratMkt&ComMgt; ServEng; SharedServ; Stud&YP; Supply&Log
Req ID: 321017