Head of Business Operations to Creator Studio

Company Description
As part of the future growth strategy for H&M Group we’re constantly exploring and developing new business opportunities and revenue streams. The new group function Business Ventures has recently been formed with the focus to explore and scale new sustainable business models and partnerships and building key capabilities in our ecosystem. Business Ventures mission is to help drive the Groups transformation into the industry’s most impactful ecosystem and deliver meaningful growth.
Creator Studio is part of the H&M Group’s unit Business Venture that has the objective to identify and scale new business models, ventures and partnerships to generate new revenue streams. Creator Studio is a digital first, end-to-end on-demand platform with the goal to challenge the market of branded merchandise around the world. We do so by partnering with Creators such as artists, athletes, teams or individuals, giving them a canvas for creativity and expressions, while being a globally trusted partner operating their merch stores. With our backbone from H&M Group’s ecosystem we can provide our Creators on-demand printing through a sustainable supply chain and a global network. With our unique capabilities and offering we empower Creators everywhere, big or small – local or global, and let them focus on what they do best.
Job Description
Do you thrive in a complex and never changing business environment? Would you like to be a key player in developing a new brand and business, and be in a purpose driven role where your actions and decisions really make a difference? Do you want to be part of a fast-moving scaleup venture where sustainability is a core in all aspects, from production to last-mile delivery?
As Head of Business Operations, you will be part of developing the future of Merchandise and Print on demand. We are in a startup/scaleup phase, and you should enjoy working both in an operational way and have the ability to work on a strategical and long-term perspective.
This role is responsible for Business Operations in a wide scope, and you will work with different parts of H&M Group to ensure Creator Studio taps into existing flows and value streams or secures new ones being created based on our business needs.
Your main responsibilities will include but not limited to:
Explore and develop new business models, pilots and projects, including all steps from identifying the requirements, implementation, and evaluation of the pilot
Drive Creator Studio’s expansion strategy. This often entails contacts with group assets and driving new market entries
Secure compliance with legal and business requirements and to ensure the agreements are kept updated
Make sure that Creator Studio has data privacy on their mind and that this is reflected in the way of working and in the way technical platforms are being used and built
Enable customer success processes to ensure our creators and their fans always have a world class experience. This includes leading customer support, managing mystery shopping and similar
Ensure monitoring tools for SLA:s exits and having an overarching view on how well the customer promise is being met
Responsible for building a world class team within Business Operations, the role has staff responsibilities of a growing team

Qualifications
As a person we believe that you are a true team player, have the ability to motivate, engage and challenge others to find new ways and add different perspectives in a highly complex environment. You thrive in a fast-paced environment and are constantly looking for opportunities to develop the business by challenging the ways of working, always with a cost conscious, value driven and sustainable approach. You agree with us that diversity is what makes us strong, and you have an inclusive leadership that engage and combine your team’s knowledge, experiences and ideas.
To be successful in this role, we see that you have:
5 – 10 years of experience from business operations and business development
Prior experience of working within e-commerce and tech startup/scale up company
Previous leadership experience and it is meritorious to have had staff responsibility before
An academic degree in engineering, such as Applied Physics, industrial engineering or similar
Strong analytical skills with the ability to map up processes
Experience from retail industry is meritorious
Entrepreneurial spirit and with the ability to thrive in a start-up environment
Team oriented with the will to be operative and get things done
Good communications skills, with fluency in English both verbal and written


Additional information
This is a full-time position placed in Stockholm, starting as soon as possible and you will report to Head of Operations
If you feel your experience, skills and ambitions are right for this role, please send your application (only CV in English) as soon as possible but latest 30th May 2022. Interviews will be held on a continuous basis. If you have any questions about the role or process, please reach out to Ida.Lundwall@hm.com or Uditi.Mittal@hm.com (no applications due to GDPR).
We look forward to hearing from you!
H&M Group is committed to creating a Diverse & Inclusive environment and we are actively looking for qualified candidates irrespective of race, gender, gender identity, sexual orientation, ethnicity, religion, national origin, disability or age.
At H&M Group we strive to have a fair and inclusive and recruitment process. This is why kindly ask you to not attach Cover Letter in your application as this could cause unintentional subjective assessment. Thank you!