Head of Business Services Customer Service Northern Europe

Welcome to the innovation leader in home appliances, welcome to the team!
BSH Home Appliances AB is part of the BSH Home Appliances Group. With our products under the brands Bosch, Siemens, Neff and Gaggenau, as well as with our regional and special brands, we make life easier. An international group with an annual revenue of about 13.1 billion Euro in 2016 and more than 58,300 employees, we inspire through high quality product design, resource efficient technology and an excellent working environment.
Get ahead with your career – think ahead with us.

We are looking for a Head of Business Services Customer Service Northern Europe to be based in our office in Stockholm Solna, Sweden. The employment would ideally start in February 2019.

We offer

An interesting and challenging position in our Nordic Customer Service organization. You will be the Head of Business Services Customer Service and be responsible for the tasks below:


• Leadership responsibility
• Securing the profitability of Customer Service
• Participate in the strategic planning and take responsibility for the financial planning
• Steering of actual plan deviations
• Steering and optimization of KPIs
• Continuous optimization of processes
• Positively influence the operational performances
• Initiate and ensure the completion of projects
• Safeguarding the underlying processes on a trust basis
• Securing and control of the charging of service partners
• Calculation of internal and external costs and charging rates
• Securing the charging of services performed
• Securing of compliance with CS and BSH guidelines
• Ensure Customer Service conformity to ICS

You offer

The ideal candidate can demonstrate the following criteria:


• A university degree within Business Administration, Finance or equivalent
• At least 5 years work experience in Controlling or Finance & Accounting
• Excellent analytical and process skills
• Fluent in English. Knowledge in a Nordic language is helpful.
• Focus on efficiency improvements, results and quality. Innovate mindset and a creator of ideas, solutions and demonstration of entrepreneurial spirit.

As a person you have high social skills which allow you to build honest and respectful relationships, communicate productively and build trust. You also have a sense of humour.

Application

If you have any questions about the position, please feel free to contact Colin Embling, Head of Customer Service, phone +46 703525490. Assessments of candidates and interviews will be done during the application period.

We are looking forward to hearing from you!