Head of Business Transformation

Arval is one of the world's leading players in fleet management. With over 7,000 employees worldwide, we are a fast-growing international company that, based on an entrepreneurial and solution-oriented approach, works towards a clear mission. - To give our customers as comprehensive a service as possible, so that they do not have to think about their fleet.
Arval DNA:
Teamwork is essential at Arval. Together with your colleagues, you guard that customers are served in the most optimal way. By listening to our customers and providing them with the best solutions. You are helpful and capable to see matters from different angles.
You want to make the most of yourself and with that, you contribute to the organization’s success. You distinguish yourself by out of the box thinking and going the extra mile, for colleagues, customers and other stakeholders. You have a mindset to challenge and are curious with the intention to improve. Besides that, you adapt quickly to a dynamic and fast changing (digital) environment. Concisely: together with your colleagues, you make sure that the organization keeps developing and growing to be ready for the future.
Mission :
In a context of fast moving operational leasing market, the Head of Transformation & Customer Experience is managing the transformation and adaptation of our business, our culture and our people to the new challenges of our industry such as digitalization & IT platforms, mobility & user experience, process excellence and service quality. This includes leading cross-functional collaboration, innovation, change management and business transformation initiatives.
In this contest, the main missions are:
To support the company in the deployment of Target Operating Models and Digital platforms, together with the business lines and Corporate Functions.
To animate the various areas and mobilize the resources transversally to pilot processes, projects, and continuous improvement.
To increase the quality standards and employees awareness of service quality and customer
experience.
To ensure the adequacy and quality of IT services to enable Arval Sweden to achieve its strategic goals in a cost-effective way.
To monitor and support Business to reduce operational risk of the Company.
To keep an Operational Permanent Control set up strong and updated (risk map, controls, procedures, ORI and recommendations follow up)



Experience, compentencies and skills:
Strategic thinking & decision making
Open minded, curious about new ideas, initiative spirit
Leadership and ability to ability to influence stakeholders
Managerial skills, team spirit and delegation
Lean / ACE expertise
Project and Change management Data analytics skills
Customer centric, ability to lead process improvement and implement cross departmental changes
Clear communication with all levels and strong interpersonal skills
Dynamic, very well organized and result driven
Experienced in working with a framework of a Corporate centre and international environment
Knowledge of Operational Lease market is a plus