Head of Client Relations Nordics

At Benify, we help companies around the world become better employers. Our journey started in 2004 with three friends in Sweden. Today, Benify is a truly independent, flexible, and agile global technology company offering the market’s leading global benefits and total rewards platform with more than 1,500 clients and 2 million users around the world.

With our award-winning SaaS platform, companies are able to create an exceptional benefits and rewards experience while reducing benefits administration, radically improving the communication of their employee value proposition, and ensuring better data governance and management of benefits and rewards costs.

To improve our relations with all of the fantastic clients in the Nordics, we are looking for our new Head of Client Relations – that will lead, develop and help the Nordic Client Relations team to reach both long- and short-term goals.

Your role as Head of Client Relations Nordics
As the Head of Client Relations Nordics, you will bear the overall responsibility for managing our Nordic client portfolio. You will lead a management team focusing on different segments. Leading from the front, you will be commercially responsible for managing and developing Benify’s Nordic client portfolio to drive revenue and enable sustainable growth. Together with other functions, you will scope missing processes and set up new standards and templates, as well as establish pricing and standard commercials for change management, including ways of working with change requests and change packages.

In this position, you will also:

• Devise client plans to maximize growth opportunities through upselling, cross-selling and/or entering new territories
• Develop Benify’s service proposition for Nordic clients and define standard service levels for each in-life area to ensure client satisfaction
• Support in defining the process for clients transitioning from launched project into business as usual
• Align strategic client management, operational client management and administration processing for our Nordic accounts
• Implement initiatives to ensure captured value and utilized USPs throughout the client lifecycle through Benify’s product functionalities and developments
• Foster and maintain a strong collaboration between Client Relations and other functions such as Operations, Sales and Professional Services to ensure an excellent client experience

Do we have you on the hook yet? Great! Here's what we are looking for:
As Head of Client Relations Nordics, you are a coach and mentor at heart. You are a self-starter who thrives in a fast-paced environment with a strong personal interest in driving and inspiring your team to perform and reach its goals. We see that you are commercially driven and are intrigued by the exciting challenge to drive change and take our Client Relation function to the next level.

We also see that you have:

• 5-7 years experience from a similar role at a SaaS company. Meritorious if it’s within HR Tech or Compensation & Benefits
• Previous experience of creating high performing managers and a proven track-record of leading them to success through an inspiring and engaging leadership
• A background with successfully identifying opportunities for improvement and to set and drive a strategic plan from thought to action
• Professional language proficiency in Swedish and English, written and spoken. An additional language is always welcomed since we are a global company

Sound interesting? This is what we can offer you!
At Benify, you get the opportunity to work with our award-winning Global HR software-solution and work for an organization where everyone contributes to our success, helps each other out, and has fun while doing it. Benify has over 1,500 clients with more than 2 million users in 79 different countries with a 98% retention rate - and we have our talented employees to thank for that.

At Benify, we want everyone to find success and have the opportunity to evolve - we not only welcome our employees' ideas, we encourage them. It’s therefore extra fun that we, not one but two years in a row, have been named one of Sweden’s best workplaces! As an employee here, your development within the organization is up to you. Your initiative, goals, and curiosity are key to your development and growth at Benify. We are a rapidly evolving business and want you to feel comfortable working in a changing environment.

Practical information:
Start: As soon as we find the right fit!
Extent: Full-time, 100%
Location: Stockholm, Sweden

Ready for your next challenge? Apply with your LinkedIn profile or by sending us your CV. If you have any questions about the position or what it’s like to work at Benify, contact Joel Heister (Deputy CEO) at joel.heister@benify.com

At Benify, we are committed to providing a safe and secure recruitment process. As a result of COVID-19, this year, we have further digitalized much of our recruitment processes. To ensure the safety and security of all candidates, we offer all candidates a digital recruitment process. We now provide all new hires with a digital introduction combined with on-site days at the office, where we, of course, follow recommendations.