Head of CPA Vehicle Software – Partner & Service Management

Join us on our transformation journey to the digital future


At Group Digital & IT, we have a clear ambition to enable value creation at scale for the Volvo Group. With a new product centric operating model and digital technologies, we will produce digital offerings that are profitable, scalable, and differentiated. With Group Digital & IT, you will be part of a global and diverse team of highly skilled professionals, who learn continuously and embrace change to stay ahead. We have a very important role to play in reaching the Volvo Group vision for 2030. Do you want to be part of our transformation journey towards becoming the digital capability of the Group? The time is now.


This is us - your new colleagues within Core Platform Area (CPA) Software & Diagnostics


CPA Software & Diagnostics is part of Technology, a function within Volvo Group Digital & IT with a big stake in the Group’s digital transformation. Technology will modernize Volvo Group’s core digital backbone making it a platform for digital products.

CPA Software & Diagnostics is responsible for core IT solutions supporting development and deployment of vehicle software end to end. The IT solutions are used throughout the value chain, from R&D, to manufacturing and aftermarket. Our digital talents develop capabilities and digital technologies to improve business performance and create value for the Volvo Group with speed and at scale.

We collaborate with other parts of the organization, both in Group Digital & IT and with Truck Divisions, Business Areas and Group Functions. We foster an environment where ideas, thoughts and opinions can be shared. We are team players with clear common ambitions, and we win together.

This is how you could make an impact


As the Head of CPA Vehicle Software – Partner & Service Management, you will be key in our digital transformation and lead the team driving partner management, support, and service management. In this position you will be responsible to set a clear vision on how to work with partner management with more long-term view of the business needs and setup a support and training organization which will move us forward into a true platform as service mindset and way of working

You will be part of the CPA Software and Diagnostics Management Team and report to the Head of CPA Software and Diagnostics. These will be some selected responsibilities:
Be instrumental in designing our transformational journey from IT applications to Platform as a Service by setting up the right partnership and license model
Work with the stakeholders to understand the roadmap, negotiate the right partner setup, and right tools to support the future software and diagnostics growth journey
Set up a proactive services support organization which can work 24X7 and make sure that the platform and digital capabilities we develop is available as per the committed SLAs (service level agreements)

Mindset and Competence:
5-10 years of experience with Digital & IT
Prior knowledge of Vehicle Software development Toolchain is a plus
You have failed and overcome difficulties and learned from mistakes
You have experience from driving change in a global environment
You can attract, develop, and support talents
You have demonstrated a growth and learning mindset in yourself and supporting it in others
You are willing and ready to explore and own work outside a traditional job description box.

Your background


We believe you want to take your career to the next level, working with amazing people around the world. With experience from a leading leader position. We also consider a software development or customer success background who wants to take the next step and take the lead a suitable background. Adding to this you also have a relevant university degree.


We believe that this role requires solid communication skills and a passion for leading, inspiring, and developing people and teams. If you have worked with partnership and negotiating Win-win deals from long term perspective or have worked on proactive measures to drive sustainable quality this will be considered as a strong merit.


Who are you?


In this role you are challenged to think and act strategically but also to operate and implement change tactically. You should be passionate about driving strategic and technological transformation in a business focused, fact-based and collaborative way to achieve real impact.

In addition to this, you are a passionate believer in continuous learning. You should feel energized by working both independently and interdependently, have proven skills in cross-functional collaboration and thrive in managing, foster, and enable both the perform and the transform angles of the job.

Are we a good match?


In the Volvo Group, we have defined leadership as a set of observable behaviors that leaders exercise to achieve alignment towards our vision 2030, to better execute our strategy and for the Group to continuously renew itself in order to “Perform and Transform”. To reach our vision and deliver on our strong commitments, we need to pair “the will” with “the skill”. That is why our leadership principles are behavioral based. The principles Lead with Passion, Perform with Purpose and Transform with Vision are our values in action, and they will strengthen our culture.

In your role as Line Manager, we expect you to develop your area of responsibility by having the ability to define the right priorities based on a customer-centric mindset. We encourage the ability to drive business forward and act upon opportunities and ideas and transform them into values (financial, cultural, or social) for others. We create an environment where continuous improvements and learning maximize the outcome of our work.
To achieve our goals, we collaborate within and across teams. We empower others to grow and create a sense of unity and trust by nurturing open dialogues and collective work. We build a work environment where diversity in expertise, opinion and culture is valued.
The location for the position is flexible, with a preference for Gothenburg (SE). Other main Group Digital & IT locations could be considered.