Head of CRM and Businesses Processes

Company Description
As part of the future growth strategy for H&M Group we’re constantly exploring and developing new business opportunities and revenue streams. The new group function Business Ventures has recently been formed with the focus to explore and scale new sustainable business models and partnerships and building key capabilities in our ecosystem. Business Ventures mission is to help drive the Groups transformation into the industry’s most impactful ecosystem and deliver meaningful growth.
Creator Studio is part of the H&M Group’s unit Business Venture that has the objective to identify and scale new business models, ventures and partnerships to generate new revenue streams. Creator Studio is a digital first, end-to-end on-demand platform with the goal to challenge the market of branded merchandise around the world. We do so by partnering with Creators such as artists, athletes, teams or individuals, giving them a canvas for creativity and expressions, while being a globally trusted partner operating their merch stores. With our backbone from H&M Group’s ecosystem we can provide our Creators on-demand printing through a sustainable supply chain and a global network. With our unique capabilities and offering we empower Creators everywhere, big or small – local or global, and let them focus on what they do best
Job Description
Do you thrive in a complex and never changing business environment? Would you like to be a key player in developing a new brand and business, and be in a purpose driven role where your actions and decisions really make a difference? Do you want to be part of a fast-moving scaleup venture where sustainability is a core in all aspects, from production to last-mile delivery?
As Head of CRM and Business Processes, you will be part of developing the future of Merchandise and Print on demand. We are in a startup/scaleup phase, and you should enjoy working both in an operational way and have the ability to work on a strategical and long-term perspective.
Your main responsibilities will include but not limited to:
Central Management across systems to ensure alignment of features and integration
Develop and implement solutions to enable scaling
Being responsible for sales pipeline management and sales opportunity evaluation
Identify gaps and opportunities to map the target state and align processes across teams
Collaborate cross functionally with other H&M Group Colleagues
Enable CRM system deployment and integration of data management
Responsible for building the CRM and Processes team, this role will include staff responsibilities of a growing team



Qualifications
As a person we believe that you are business savvy and have the ability to motivate, engage and challenge others to find new ways and add different perspectives in a highly complex environment. You thrive in a fast-paced environment and are constantly looking for opportunities to develop the business by challenging the ways of working, always with a cost conscious, value driven and sustainable approach. You agree with us that diversity is what makes us strong, and you have an inclusive leadership that engage and combine your team’s knowledge, experiences and ideas.
To be successful in this role, we see that you have:
3-5 years of experience within CRM Management
Prior experience of working within tech startup/scale up company is meritorious
Previous leadership experience and it is meritorious to have had staff responsibility before
B2B experience preferably in a global environment
In depth knowledge of CRM systems, such as Salesforce
Strong analytical skills with the ability to map up processes
Entrepreneurial spirit and with the ability to thrive in a start-up environment
Good communications skills, with fluency in English both verbal and written



Additional information
This is a full-time position placed in Stockholm, starting as soon as possible and you will report to Head of Commercial.
If you feel your experience, skills and ambitions are right for this role, please send your application (only CV in English) as soon as possible but latest 11th of August. Interviews will be held on a continuous basis.
We look forward to hearing from you!
H&M Group is committed to creating a Diverse & Inclusive environment and we are actively looking for qualified candidates irrespective of race, gender, gender identity, sexual orientation, ethnicity, religion, national origin, disability or age.
At H&M Group we strive to have a fair and inclusive and recruitment process. This is why kindly ask you to not attach Cover Letter in your application as this could cause unintentional subjective assessment. Thank you!

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