Head of Customer Care with a passion for service

Dina arbetsuppgifter
We are looking for a Head of Customer Care with a passion for service for EasyPark in Stockholm and Europe! This is a temporary position, starting at the end of August and spanning at least one year. You will work out of the office in Stockholm.

In your role, some of your main responsibilities will be to:

• Act as Head of both Customer Service teams and Inbound sales teams, with nine direct reporting team members consisting of six team managers and three process drivers from Sweden, Norway, Finland, Denmark, Germany, Italy, France and Spain. The team managers also report to each countries country manager whom you routinely follow up with.
• As function head you lead and set goals proactively for all EasyPark markets
• Hold weekly, bi-weekly and monthly meetings with relevant parties to follow up on on-going plans, processes, set goals, KPIs, CSats and Customer Satisfaction.
• Coach and lead your team to success.

Budgeting is included in this role and one of your first tasks will be to set the 2018-budget for Customer Care and Inbound Sales.

Om företaget
EasyPark Group is a leading digital service company focused on building the world's most comprehensive marketplace for parking. The market-leading EasyPark mobile app helps millions of people everyday. Our vision is clear - we make cities more liveable.

Din profil
Above all personality and attitude is key. EasyPark is a company with “doers” who are passionate about their customers – after all, one of the key values is Customer Love.

To fit in, we believe that you are result driven and have good collaboration and relationship building skills. You are caring, helpful, trustworthy and show an interest in others. You are not afraid to take charge and you do well in a fast-paced environment where decisions may need to be made quickly and assertively. You work proactively and always consider what impact your decisions will have. You are used to handling several tasks at once and keeping track of things.

For this role, we are looking for someone with a minimum of 8-10 years of relevant experience working as a leader. Having worked with international teams or in different industries as well is meriting.

• You have prior experience from working in and with Customer Service.
• You can work and drive growth independently within a matrix organization
• You are fluent in English and comfortable working and holding meetings in English. If you also know Swedish, Norwegian, Finnish, Spanish, Italian or French that is a big plus!

Interested? Apply today since the position might be filled before the last application date. If you have any questions regarding this position, contact Malin Ryholt, 08 445 43 44 or malin.ryholt@2complete.se. Please note that we do not accept applications via e-mail, please apply through the link.

Om 2Complete
2Complete is an authorized recruitment- and staffing agency working with personal commitment, professionality and with a passion for personnel. We fill positions within white collar and blue collar, from junior positions to managers, executives and specialist positions. It is important for us that the there is a personal match between our clients and our candidates, as well as that we deliver the correct expertise. In order to achieve this, we at 2Complete work towards creating a close personal bond with clients and candidates. Working with these guidelines creates trust and safety, values that are a given for a successful recruitment or staffing. It should be easy working with us.

2Complete are authorized members of Almega bemanningsföretagen since 2012.