Head of Customer Success

Are you a Customer Success leader ready to make an impact? Welcome home!
Worldfavor is on a quest to make sustainable business mainstream and enable sustainable decisions for everyone. In a nutshell, we are a global digital SaaS platform for easily sharing, accessing and gaining insights from corporate sustainability information - or - Business Information 2.0, as we call it. In just a couple of years we’ve grown very quickly and today Worldfavor connects more than 20’000 businesses in nearly 70 countries (and counting!), and we pride ourselves with renowned clients ranging from nordic leaders to Fortune 500. Ahead lies an exciting growth journey towards becoming the market leader and expanding globally.

We are now looking for the next key hire to our team. As our Head of Customer Success you will ensure that our (loved!) Customer Success function scales efficiently with our growth journey and stays best in class!

You will be joining a young, dynamic company and a team of smart, fun-loving, and ambitious individuals who all share the same passion for making the world more sustainable using the impact and power of technology. We love celebrating both big and small milestones and we always put the team before the individual wins.

The role as Head of Customer Success:
As Head of Customer Success at Worldfavor, you will play an important role in Worldfavor's continued success and expansion. Your main responsibilities will be to lead, coach, develop and challenge the company's Customer Success function and to ensure scalable, efficient processes both within the function as well as cross-functional. Your objective is to ensure high retention, scalable growth and big impact with beyond happy clients accelerating their sustainability efforts.

You will work both operationally and strategically to grow the Customer Success function, which is currently based in our headquarters in Stockholm. The role includes personnel and budget responsibilities, refining and developing processes and strategies, recruiting and ensuring we continue to grow Customer Success at Worldfavor in a scalable and smart way.

You will be part of Worldfavor’s management team and will work closely with your fellow management colleagues and your Customer Success team, as well as the rest of the talented organization, to revolutionize the market for sustainability.

We are looking for you who:
- Are passionate about building and developing sustainable Customer Success teams and processes

- Are driven by coaching, challenging and developing others so that they can become their best selves and thus help others

- Have previous experience of leading and developing Customer Success teams and/or functions and thrive in the leadership role. For you, it’s as natural to support a team member in a customer meeting as it is to develop processes and set strategies

- Have experience as a Customer Success leader within a SaaS company with clients in the mid-market to enterprise segment. It's an advantage if you have worked in a young, entrepreneurial and high-growth-high-tempo company, or done a scale-up journey before. Experience with large enterprise customers is also valued

- Are a real Customer Success geek and love to indulge yourself in important CS metrics and other parameters like retention, LTV, NRR, NPS, expansion strategies and how to improve them. At the same time, you are a true team-player and a walk-the-talk leader, and don’t fear getting your hands dirty

Required Qualifications:

- Proven experience as leader in Customer Success within B2B software/SaaS for a min. 1-3 years, reaching or exceeding goals
- Excellent communication skills in Swedish and English, spoken and written
- Bachelor’s degree (or higher) in for the role relevant education
- Goal-oriented team player


Extra Qualifying

- Experience from a SaaS scale-up and/or international expansion
- Understanding of/experience from Corporate Sustainability
- Experience working with large enterprise customers


Common to all team members at Worldfavor - that we also expect from you - is that we are ambitious, unpretentious, have a "can-do attitude", while being motivated by shaping a more sustainable world. We recruit, work and promote by our core values:

- We make impact
- We take ownership
- We always evolve
- We’re in it together
- We believe anything is possible


What we offer
- The opportunity to join a fast-growing company at the forefront of a booming market, at an early scale-up phase.

- The opportunity to play an important role in our company’s success, and to develop in a strong growth environment where you will have a strong influence and responsibility from day one.

- For the right person, there are exciting career opportunities as the company scales, as we are still early on our scale-up journey with big, global plans.

- The joy of working with a product and brand that "wow" customers, and truly makes the world a better place

- A flexible, dynamic, and playful company culture, where each person has an important part and is surrounded by a fun-loving, ambitious and super-supportive team.

- Occupational pension

- 6 week's paid vacation

- Health benefits

Sounds like we're a match? ✨

Apply by clicking below and sending us your cover letter together with your LinkedIn-profile or CV. We accept applications in both Swedish and English. Look forward to getting to know you!