Head of Customer Success

Alva Labs AB

Stockholm

Arbetsbeskrivning

Head of Customer Success
We’re looking for an experienced and strategic Head of Customer Success to lead our Customer Success team and drive meaningful outcomes for our clients. You will develop strategies to ensure customer satisfaction, retention, and growth, collaborating closely with sales, support, and product teams. Key responsibilities include building customer relationships, driving engagement, and implementing scalable processes.
Requirements:
5+ years in Customer Success or a similar role
Proven team leadership skills
Strong communication and data-driven decision-making

Join us in shaping an exceptional customer experience!