Head of Customer Support & Services

About Heart Aerospace

Heart’s mission is to create the fastest, most affordable and sustainable mode of transport for regional travel. Our goal is to serve the market in every corner of the world.

Our first aircraft is the ES-19, a nineteen-passenger airliner with an operating range of 400 km. The ES-19 is a fully electric aircraft, and our goal is to have the aircraft certified for commercial operation by 2026.

Your place of work will be at our main office and hangar facility. This is located at Säve Airport in Gothenburg, Sweden. Relocation assistance can be provided. At Heart you’ll be working at the cutting edge of technology while contributing towards a sustainable future. We offer stock options to all our employees and a challenging and inspiring work environment.

We seek experienced and skilled professionals to join our small, fast moving team developing a new electric aircraft in Sweden. We’re in a very expansive phase and now is the time to join our team.

Come help us write a new chapter in the history of aviation together.

Role Overview

The Head of Customer Support & Services reports to the Chief Commercial Officer. Challenging norms and mirroring the values that encompass all that Heart Aerospace stands for, you will deliver to the Heart customer base a new standard in supporting fleet operations. With this mindset, you will create and implement the master plan for customer support up to and beyond the certification and entry into service of the ES product.

We’re looking for someone with deep experience across all facets of the aerospace industry who is passionate about our mission to enable sustainable air travel. This will be a hands-on role, and you will have the opportunity to develop the customer support & services department as we grow the company.

Responsibilities:

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Develop and implement the Customer Support & Services Organization.

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Establish and implement the Operation Centre strategy, including the CRM, to support the Worldwide Customer fleet (24/7/365 AOG Support).

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Establish the entire Material Support organization to support the ES product including:

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Spare Parts Sales

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Repair Capability

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Warehouse and Logistics

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Inventory planning, demand forecasting and the Recommended Spare Part List (Customer request)

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Tailored MRO and spares support programs

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Ground Support Equipment and Insurance Items policy



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Structure, develop and certify all the Technical Publications required by the Authorities for the Entry Into Service.

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Establish the Entry Into Service (EIS) process to support the fleet operation.

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Implement the Predictive Maintenance and Health monitoring Program.

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Implement the MRO network to support the aircraft operation.

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Define and implement the flight operations and maintenance training strategy in support of the ES product, including the potential development of the Training Syllabus, courseware and other requirements for flight crew and maintenance training (FFS certification support, training devices).


Qualifications & Experience

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Bachelor's degree in Engineering, Business or similar.

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Minimum 15 years experience leading product and/or customer support and services activities, preferably in an aerospace, automotive or airline company environment.

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Demonstrable experience in placing the customer first.

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Experience in developing strategic partnerships or joint ventures.

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Strong people management skills.

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Excellent verbal & written communication skills in English.

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Eagerness to work with others.

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Passion for aircraft and Heart’s mission.


The ideal candidate would have

- Experience working in a start-up environment.


At Heart Aerospace, we believe every career is as unique as the individual and empower employees to reach their full potential in a winning culture motivated by a powerful purpose. We are growing and there will be plenty of opportunities for development and taking on other responsibilities.

Heart is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, gender identity or expression, genetic information, or any other characteristic protected by law.

Working at Heart Aerospace is not just a career; it is a chance to directly make the world more accessible and sustainable.