Head of Design Operations

On our path to becoming the world's favorite way to shop, we’re assembling an unparalleled global talent network, accelerating individual careers, and disrupting entire industries. We are on a mission to liberate humanity from all the meaningless time spent managing their purchases and finances, so they can do more of what they love. We’re in search of global talent eager to embrace a hypergrowth atmosphere and defy their own expectations.
Summary
Klarna is the place where change is happening. Fast. We are in a scale-up phase with a foundation in place while still being formable. Our focus is moving from payments to shopping. From invoices to inspiration. Having 90 million shoppers and 200K+ retailers is great, but we are nowhere near done. The challenge ahead is to lift the product and all aspects of design to even higher levels. We’re not just trying to raise the bar. We want to be the bar. For that, we need a leader for leaders who knows what it takes to work as a designer. Someone to drive excellence and to challenge the status quo.
The purpose of the Design Competence at Klarna
The Design Competence ensures Klarna’s products serve customer needs in easy-to-use, enjoyable, and innovative ways. Our competence is dedicated to enhancing and redefining the world’s smooothest shopping experience – constantly raising the bar on delightful and intuitive product experiences. We do this through rigorous user research, championing the craft and execution of our products, developing design systems and tooling, and curating Klarna’s voice.
As Head of Design Operations, you will be responsible for developing the programs that enable operational excellence and organizational growth, leading a team to drive the Design Competence culture and amplifying design throughout Klarna. This role is a key member of the Design leadership team, partnering closely with the leaders of Product Design, UX Research, and UX Writing.
High level responsibilities
Lead team that defines, drives, and maintains systems and processes that support Product Designers, UX Researchers, and UX Writers at Klarna
Partner with Design leadership to create strategic initiatives that shape the future direction of the design organization
Identify needs within the organization in regards to processes, tools, documentation, and guidelines, to enable operational excellence and great design work
Hire, mentor, and lead the Design Operations team with a focus on scaling and delivering high-quality results that benefit Product Designers, UX Researchers, and UX Writers
Lead team to develop and implement effective onboarding and training programs for new hires in Design organization
Lead team to develop and implement tooling strategy for Design organization, including vendor selection, procurement, legal review, and finance management
Own and manage budget for Design team
Develop and lead communications and information-sharing plans for Design. Own key meetings and touchpoints such as monthly All-Hands and tactical leadership meetings
Lead team to craft events and other culture-building and training initiatives for Design

Qualifications
Experience in a Head of Design Operations, Head of Program Management or similar role in a large-scale organization
Experience building, leading and developing broad programs within a fast-growing technology organization
Experience and understanding of product development process and role that Design, Research, and Writing play in delivering great products
Experience developing or refining design processes in partnership with other functions such as Legal, Finance, Marketing, and Engineering
Experience developing strategic initiatives, opportunity analysis, and negotiating business trade-offs
Experience leading a team to deliver high-quality results in a rapidly-changing space
Excellent written, verbal, and storytelling skills in English

About Klarna Design
We are a multidisciplinary design community, consisting of Product Designers, Brand Designers, UX Researchers, UX Writers, Front-end Designers and Design Operations. We love to create appealing and distinctive experiences within our products, services and brand. We possess a clear vision for building a strong community, passion and drive for great customer experience that goes above and beyond.
Required when applying for this role
Your resume in English.
What we offer:
Diversity & Community
With our diversity of skills, perspectives and backgrounds, we can create, innovate, and disrupt like no other. Diversity is part of who we are, and essential to our success.
Ownership & Impact
Here, every voice matters. We’re organized into hundreds of small teams, each run like a start-up, focused on their own problem-space.
Trust & Collaboration
Successes and failures are won together at Klarna in a melting pot of teams. Win, lose, and learn, we’re on this path together.
The Klarna Work Policy is designed to make sure we foster team collaboration while also ensuring a productive and flexible work environment. We work 2 days per week in the office on agreed days, and then 3 flexible days. We’re also providing each Klarnaut with an annual financial contribution to improve their flexible work life whether they use it to upgrade their work accessories, or their home office space!
Challenges & Rewards
We take a very Swedish approach to benefits. Support for parents, health and wellness perks—we’ve got you covered.
About Klarna
Since 2005 Klarna has been on a mission to revolutionize the retail banking industry. With over 90 million global active users and 2 million transactions per day, Klarna is meeting the changing demands of consumers by helping them save time and money while better managing their cashflow and making informed decisions. Over 250,000 global retail partners, including H&M, Saks, Sephora, Macys, IKEA, Expedia Group, and Nike have integrated Klarna's innovative technology to deliver a seamless shopping experience online and in-store. With over 5,000 employees, Klarna is active in 20 markets and is one of the most highly-valued private fintechs globally, with a valuation of $45.6 billion. For more information, visit Klarna.com
It is our commitment that every qualified person will be evaluated according to skills regardless of age, gender, identity, ethnicity, sexual orientation, disability status or religion. Please refrain from including your picture and age with the application.