Head of Digital Dealer and Customer Experience

Our world is a world of change.


Our organization is based on people and great teamwork. We are a truly global company, we rely on diversity and together we create a workplace that brings the best out of everyone.
Here at Volvo CE we are driven by the idea that through imagination, hard work and technological innovation we will lead the way towards developing a world that is cleaner, smarter and more connected.
We believe in a sustainable future and with the global construction industry as our arena, we work together with our customers to turn this belief into reality for people everywhere. That is our purpose,
and we live and breathe it, every day. With that, we are “Building Tomorrow”!
Do you want to be a part of building the world we want to live in?
Right now we are looking for a Head of Digital Dealer & Customer Experience, Digital & IT to head our teams working with transforming our dealer and customer experiences and be an important part of our Digital & IT Leadership team.


Opportunity description:
Retain great relationships with our internal network of employees working with brand & marketing, dealers, customers and regions.
Create a working environment focused on cross functionality, inclusion, value creation and innovation.
Develop stronger working relationships with our cross functional teams impacting the digital interaction with Volvo CE.
Guide Regional Sales Digital & IT Teams in producing, implementing and adapting solutions to regional needs
Lead and participate in further developing and creating the future state of Digital & IT in Volvo CE, focusing on Dealer Experience, Customer Experience and regionally specific sales needs.


Mindset and Competence:
5-10 years of leadership experience within Digital & IT, brand, dealer development, customer experience or a comparable field
You have failed and overcome difficulties and learned from mistakes
You have experience from driving change in a global environment
You can attract, develop and support talents
You have demonstrated a growth and learning mindset in yourself and supporting it in others


Who are you?
We don’t know yet, do we?
Our values are Trust, Passion, Change, Performance and Customer Success, and if they light your inner fire, you might be the next player in our great team! In preparation our discussion, we would appreciate if you consider the following questions in your application/cover letter:
What is the bravest decision you have taken in the last 6 months?
Describe your most successful collaboration the last year?
Describe our future digital landscape (in 5 year) and our opportunities in that scenario?


For more information please contact:
Jay Parker, Head of Digital & IT, +46 73 9025136