Head of Digital Experience

Telia has set a path to be the most purposeful digital telecommunication and media provider in the Nordics and Baltics. To achieve this, Telia is focusing its attention to its customers becoming customer centric at its core, with digital customer journeys enabling personalised customer experience journeys.
Is this your next opportunity?
As part of this role, you will work with Telia and its partners to define, align and mobilise a framework for service design across Telia for its segments.
Some of the key deliverables of the role will include:
Review of all product and channel journeys across mobile, fixed, TV, etc. in each segment
Close interaction with the portfolio team to clarify target digital products
Close interaction with IT/BSS team from a customer journey perspective
Identify best practices within the company and scale into markets
Set a maturity plan for our customer journeys in line with our simplification and IT transformations coming years with main achievements
Scope and prioritize with clear deliveries from countries and group
Align with HR on competence, culture and way of working changes needed to be successful

In our ever-changing environment, we need leaders and teams who dare to challenge the current, simplify the complex and care for our co-workers, customers, and our society. We don’t believe in rigid hierarchies, rather in people who thrive within a self-leadership culture.
We set high goals for our business and ourselves. Through constant feedback and regular coaching, our leaders ensure we are on the right path. That is why we want driven and skilled people like you to join us in continuing to make our goals a reality.
It’s more than just a job!
Regardless of the position you are looking for, we will give you the tools and support you need to grow both as a professional and as a person, with us. We can offer you your next big opportunity in a creative, motivating, and welcoming company where everyone can be themselves, with equal access to opportunities. We respect and value the diversity of people. In addition to an attractive and inclusive work environment, we also enable flexibility and offer a wide variety of employee benefits.
Interested?
If you fancy joining the team, apply for the job by sending your application to goda.polikaityte@teliacompany.com. Application deadline is 2021-02-04.
Welcome to Telia – Home to your next big opportunity!