Head of Domain Customer Fulfillment Products

Company Description


We are looking for a senior leader to take on the role as Head of Domain to Customer Fulfillment Products.
The H&M group is on an exciting journey to meet and exceed our customers' expectations today, tomorrow and in the future. Rapid technological development and new customer behaviors are transforming the fashion retail industry. To cater the individual needs and desires of our millions of customers, Business Tech delivers technological solutions for the entire value chain for all our brands.
We are on a journey to accelerate our business and increase digitalization across our company. We explore new ways of working, have a customer focused mindset, embrace our strong values and release the power of our people to innovate and develop products that make a meaningful impact to customers all over the world.


Job Description

What you will do as Head of Customer Fulfillment Products
As Head of Customer Fulfillment Products you will be leading a cross functional product organization of 500+ colleagues that delivers business and customer value, always with salesmanship at heart. A significant part of the role is to co-lead the domain together with the Head of Customer Fulfillment Engineering. You will lead Product Managers and Product Owners to align on vision, strategy and priorities for customer centric and efficient supply chain activities, including inbound – and outbound logistics and warehousing. An important focus will be to build strong relationships with both internal and external stakeholders. While being a visionary, you build great teams which has your support and help to make them succeed.
Qualifications

Your mindset and skills
We believe that the Head of Customer Fulfillment Products is driven by creating business and customer value. You have extensive supply chain knowledge, with experience from building and scaling technology solutions to support innovation and optimization of logistical network and flows. You stay up to date with the latest techniques for product discovery and hypothesis-driven product development.
You have great proven leadership skills and believe in a culture of collaboration, transparency, safety, and trust. You empower others to fail, learn, and grow and celebrate success as much as failure. You are a visionary that coaches and empower your colleagues with the most relevant competencies so they can lead, collaborate, and deliver exceptional customer and business results. We believe that you are a curious leader focused on value creation, growth and serving customers with full ownership and accountability. You have a holistic mindset and are typically skilled in breaking down silos, enable collaboration and empower teams. Furthermore, we believe you:
· Is effective in a constantly developing matrixed organization with both complex and evolving technology and products
· Dare to question and challenge the status que. Leading in change and transformation will be the new normal
· Has a “track record” of P&L accountably within proven results in previous positions
· Has experience and proven results in leading complex organizations with 500+ employees including attracting and developing and retaining talents.
· Have deep understanding and experience of both Agile product- and project based- development
· Is an inclusive communicator with experience of bringing together multiple business partners, both internal and external to execute on a common mission.
· Have deep understanding of how to make data driven decisions and translate customer or business insights into a business value
· Understand what it takes to build dev/sec/ops technology
· Understand relevant technology trends, the opportunities they bring and when and how to use them


Additional Information

Do you think we are a match? We hope so!
This is a fulltime position with placement in Stockholm. You will report to the Head of Product, Business Tech. Please apply with CV and Cover Letter (English) as soon as possible but no later than June 15th.
We review applications continuously; selection and interviews will be ongoing.
For questions about the position, contact Magnus.rindefjell@hm.com (Head of product)


We are looking forward to reading about your competence and ambitions!