Head of End User Services

At Sandvik, we talk about setting the industry standard – and we really mean it. As digital disruption sweeps through society, it becomes essential for us to make the most of our technology. We’re now looking for a Head of End User Services – an important role where you work with exciting partnerships and colleagues in a tech savvy manufacturing industry.
We offer you a position with a fantastic opportunity to make a significant impact and generate tangible business value by building and developing the digital workplace capabilities required to innovate, and at the same time leading and enabling the digital shift within Sandvik.

Your mission
In this position, you take on a leadership role that engages with key business stakeholders and technology partners in defining a digital workplace strategy that delivers a productive and positive digital employee experience. You assess current capabilities to identify gaps, propose solutions, and implement a carefully considered strategy for sustained growth. Other work duties include:
Leading extensive cross functional teams with many different competences
Taking responsibilities, from a holistic point of view, for the entire product lifecycle – from strategy and vision to discovery and delivery
Creating the product roadmap and ensuring the team’s efforts are aligned with the overall strategy
Defining the strategic vision with ambitious and clear missions, as well as OKRs and translating these into a prioritized roadmap and team backlog that drives agreed KPIs
Identifying, building and managing strategic partnerships across products, working to manage dependencies.
Responsibilities regarding the full digital experience from a workplace perspective within Sandvik

This position allows for remote work and is based in Stockholm or Sandviken.
 
Your character
We’re looking for someone with a relevant University degree and previous experience within different related areas such as team management, evergreen governance including road map development, IT and preferably Digital Workplace. You have earlier experience and knowledge of managerial positions, with the ability to coach and empower your coworkers so they can lead, collaborate, and deliver exceptional results at different ends of the business.
You have experience of negotiating contracts and agreements with large partners and suppliers. To further prove your abilities, you’re capable of gathering, analyzing and understanding customer and business needs, with the comprehension of impact against product backlog. With all this in mind, you understand the market and industry in which we act upon. Working in a global environment, you have excellent English skills, both verbal and in written form.
To succeed in this position, you present yourself as a visionary and strategic leader, aligned with a mindset to create a safe, transparent and trustworthy team culture where anybody can thrive.
 
More about us
Sandvik is a high-tech and global engineering group, rapidly developing into new, digital offerings. We believe in a collaborative and inclusive culture, where innovations are part of everyday life. For us, it’s clear that our diversities form a solid foundation for achieving great results. Learn more by visiting our website, LinkedIn or Facebook. 

How to apply
Please send us your application no later than June 19, 2022. Read more about Sandvik Group and apply at home.sandvik/career (Job ID: R0041405). 

Contact us 
Do you want more information about this position? Please contact: 
Sebastian Kejsman, recruiting manager, +46 (0)26 26 16 65
  
Union contacts – Sweden 
Malena Rackner, Unionen, +46 (0)26 262 748    
Fredrik Andersson, Akademikerföreningen, +46 (0)26 262 718    
Peter Olsson-Andrée, Ledarna, +46 (0)26 261 984    
To learn about our recruitment process, please contact HR Services, +46 (0)26 261 444.  
 
Recruitment Specialist 
Irene Sveen
Sandvik is a global high-tech engineering group offering solutions that enhance productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries. We are at the forefront of digitalization and focus on optimizing our customers’ processes. Our world-leading offering includes equipment, tools, services and digital solutions for machining, mining, rock excavation and rock processing as well as advanced materials. In 2021 the Group had approximately 44,000 employees and revenues of about 99 billion SEK in about 150 countries.