Head of Event Experience Office and Experience Centre

Head of Scania Experience Office and Experience Centre
Are you senior leader in hospitality, event and B2B customer experiences with a passion for lean flows and the Scania Brand? If you're dedicated to driving real change in Scania’s transformation through crafting world-class customer-centric event and brand experiences, while nurturing the Scania Family spirit, then we have the perfect role for you!
About Scania
At Scania, we're leading the shift towards a sustainable transport system, transforming from a traditional heavy vehicle manufacturer to a provider of complete sustainable transport solutions. Our commitment to innovation and excellence is showcased through our Experience Centre.


The Opportunity
Join us as Head of Scania Experience Office and Experience Centre, contributing significantly to Scania's purpose. In this key role, you will head our guest management, oversee our showroom Marcus Wallenberg hall, lead guide operations and navigate the flow and prioritization for incoming event experience assignments together with our team. Additionally, your impact will extend to the future development of Scania’s visitor operating standard, where your team will play a vital role in delivering operational excellence daily.
You enjoy a role with diverse responsibilities excel in navigating through them by establishing a robust support structure within your team. Your skill in delegating responsibilities, utilizing team leader roles, and leveraging the expertise of senior employees reflects your ability to foster collaboration across different facets of our operations.


Role Overview
We are seeking an experienced and versatile leader to step into the role of Head of Scania Experience Office and Experience Centre to lead a diverse set of responsibilities under one umbrella. As a key player, you will manage a team handling various areas, including office management, prioritizing incoming assignments, guest management, guide coordination, staffing from the manning company, and overseeing the operations of the Scania Experience Centre, Marcus Wallenberg Hall, and the heritage vehicles. The aim is to deliver exceptional services and experiences, aligning with Scania's strategy and driving the shift towards sustainable mobility.


Respnsibilities
Lead a diverse team of 12 employees and 5 consultants, coordinating with various indirect team members.
Shape and enhance Scania's Experience Centre and Marcus Wallenberg Hall for optimal service conditions and impactful storytelling.
Manage the heritage vehicle fleet in line with Scania's vision, from procurement to maintenance and sales.
Plan and coordinate visits to showrooms and dedicated areas.
Understand assignors' needs, providing necessary support, and collaborate with cross-functional teams.
Contribute actively to the development of the Event Experience department and Scania's communication strategy.
Have budget responsibility for the showroom, fleet, and maintenance.
Implement and secure systematic safety and work environment practices for Marcus Wallenberg Hall and our heritage vehicle workshop



Your profile
We are looking for a dynamic leader who:
Has a proven track record in successful team management and driving change.
Embraces Scania's "Driving the shift" strategy, reflecting it at Marcus Wallenberg-Hall.
Balances attention to detail with a holistic perspective.
Communicates clearly and responsively to employees, customers, and business needs.
Thrives in a fast-changing business environment and is solution-oriented.
Brings international and multicultural experience



Requirements
Academic degree in marketing, communication, or equivalent.
Proficient in English and Swedish (spoken and written).
Minimum 7 years of proven leadership experience in departments with a broader scope.
Minimum 5 years of active work with change management.
Over 5 years of experience in handling external suppliers.
Has over 5 years of experience in the event, hospitality, or tourism industry, preferably also outside of Scania.
Advantageous to have experience of working in a flow oriented organisation in customer-facing operations.



What we offer
Join a team of experienced and passionate event and showroom specialists at Scania, where personal and professional development opportunities abound. Be part of Scania's exciting journey by applying for the Head of Scania Experience Office and Experience Centre position.


Apply now
This transformative role offers a unique opportunity to strategically and tactically develop and operate our showroom, the Scania Museum, and guest management. If you thrive on challenges and are ready to contribute to our growth journey, this position is tailor-made for you. Take the lead in driving the shift towards sustainable mobility!

Note: This is a permanent position based at Scania in Södertälje, requiring physical presence 4-5 days a week and a backgroundcheck might be conducted as a part of the role.


For questions contact
Hiring Manager Janna Björneskog at janna.bjorneskog@scania.com
Talent Acquisition Specialist Gabriel Eriksson Sahlin at gabriel.eriksson.sahlin@scania.com